Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

 

N

Is there

 

Go to

 

“Flowchart

power?

 

2.2—No Power,

Y

 

Part 1.”

 

 

 

 

N

Beeps,

 

Check

 

LED board,

LEDs, or error

 

 

speaker

messages?

 

 

connections.

Y

 

 

 

N

 

Is there video?

 

Go to

 

“Flowchart

(no boot)

 

2.6—No Video,

Y

 

Part 1.”

 

 

N

 

Is the OS

 

Go to

 

“Flowchart

loading?

 

2.9—No Operating

 

 

System (OS)

Y

 

Loading.”

 

N

 

 

 

Is there

 

Go to

 

“Flowchart

sound?

 

2.15—No Audio,

 

 

Part 1.”

Y

 

 

 

N

All drives

 

Go to

 

“Flowchart

working?

 

2.17—Nonfunc-

Y

 

tioning Device.”

 

 

 

 

 

 

 

 

 

 

N

Go to

 

“Flowchart

 

 

Keyboard/

 

2.18—Nonfunc-

pointing

 

tioning Keyboard”

device

 

or “Flowchart

working?

 

2.19—Nonfunc-

Y

 

tioning Pointing

 

 

Device.”

 

N

 

 

 

Connecting

 

Go to

 

“Flowchart

to network

 

 

2.20—No

or modem?

 

 

Network/Modem

 

 

Y

 

Connection.”

End

Maintenance and Service Guide

2–9