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HP zx6000 Producing a Support Ticket, ;5I, *View e-DiagToolsInfo, 4–21, Test Results, Troubleshooting

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Download 190 pages, 15.13 Mb

Troubleshooting

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* View Release Notes and Documentation Menu 

*View e-DiagTools Info

= +" Run e-DiagTools for IPF

Producing a Support Ticket

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*!Welcome to e-DiagTools%I9 *"Run eDiagTools for IPF

* 2 - Run e-DiagTools Basic System Test (BST)

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*2 - Continue Test

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e-Diagtools for IPF rev. A.01.39 (c) Hewlett-Packard Company, 2002Test ResultsTests passed. No errors found.If you still experience problems with your system, try the following:1.Power off and restart your system.2.Update the system's firmware.3.Back up your data and contact your HP Support Agent for more advice.1-Help 2-Advanced 3-Exit 4-Support Ticket

HP Integrity rx2600 server and HP workstation zx6000 Operation and Maintenance Guide

4–21

Contents

Operation and Maintenance Guide WARNING: CAUTION: Operation and Maintenance Guide Document Part Number: Important Safety Warnings Page Contents Contents 1Product Overview 2Installing or Replacing Parts and Accessories 3System Configuration 4Troubleshooting ASystem Accessories BSystem Board CPart Numbers DEvent, Error and Warning Messages Index Page Product Overview System Configurations System Features Page Page Physical Characteristics Power Specifications Power Consumption and Cooling Environmental Specifications Front Panel Rear Panel 1–10 Installing or Replacing Parts and Accessories Location of Internal Components and Connectors System Board Connectors and Slots (front of system at bottom of photo) 11 HP ZX1Memory and I/O Controller (under heatsink) 23 LAN Connectors (2) 12 Memory Slots 2–4 Remove/Replace Prerequisites Read the Power and EMI Warning and Note Gather Your Tools Follow Electrostatic Discharge (ESD) Precautions System Covers and Bezel Tower System @I Slide the cover toward the back of the chassis, then lift it off Removing the Metal Side Cover CAUTION: 2–7 Replacing the Covers 9 @I Metal Cover Alignment Mark Replacing the Metal Cover 2–8 @I Replacing the Plastic Cover Removing the Front Bezel $F Replacing the Front Bezel Rack-mountSystem Removing the Metal Cover Replacing the Cover 2–11 Retaining Clip 1.Insert the bezel latches into the matching slots on the system chassis Align the Front Bezel 2–12 Removing/Replacing Hot-swapand Hot-plugDevices System Fans F5=I Removing Fans 1A, 1B, or 2 from a Tower System Replacing a System Fan 9 B! C#D Power Supplies Replacing a Power Supply 8 Sliding the Power Supply into Place G @F 2–17 Hard Drives Releasing the Hard Drive Release Clip G Removing the Hard Disk Drive Replacing a Hard Drive 2–19 Removing/Replacing Internal Components Airflow Guides Removing the Memory Airflow Guide 9 CD B Removing the Memory Airflow Guide Replacing the Memory Airflow Guide Removing Processor Airflow Guide CD @+"7 @I Removing the Main Portion of the Processor Airflow Guide Replacing the Processor Airflow Guide 9 @I @9.9EC9<D @I Replacing the Processor Airflow Guide Memory Replacing Memory Modules %I 5"+%%.E9.9E "+%%I ❏.E9.9E ❏@info mem 7;+C>D Accessory and Graphics Cards Removing the PCI/AGP Cage Cover G )! Removing the Bulkhead Screw Removing the Accessory Card 2–28 Replacing an Accessory or Graphics Card 9 @ #+0.B C>D @!!CD +I G .I = #+0.B !I +.B ? -I ❏@info io 7;+C>D PCI/AGP Backplane Optical Drives Replacing an Optical Drive Replacing the Optical Drive #+"7! G -I ❏@info io 7;+C>D Management Processor Card Disconnecting the MP Card Connector Removing the Card $.,9<-B.< Aligning the MP Card Blank Securing the MP Card Blank ? @CD5 Replacing/Installing the MP Card +% !I +% I B% G #% I Led Status Panel Replacing the LED Status Panel #$7" $7" EFI version 1.10 [14.57] Build flags: EFI64 Running on Intel(R) Itanium Processor Processor Disconnect the Power Cable for the Processor Turbo Fan .>9=>G=D Unscrew the Turbo Fan Heatsink Captive Screws 2–40 9?! Unlocking the Processor Locking Mechanism with the Special Processor Tool 1 3 4 Replacing or Installing a Processor 6!# )!# )9 Processor Locking Mechanism 1 2 Aligning the Turbo Fan and Processor Assembly 1Locator Posts 2Locator Holes Locking the Processor in Place > *1 Sliding Sequencer Retainer 2–44 Screw in the Heatsink and Processor Screws 9 -!I ❏@info cpu 7;+C>D System Board Six System Board Mounting Screws #+0.B Unscrew the System Board Mounting Screw 2–47 > @I Remove the System Board from the System Replacing the System Board 9 @ BI G * = *5! ? @I System Batteries Replacing the System Battery Verify that the battery has been installed correctly: ❏@time date 7;+C>D 7;+System Configuration menuCD 7;+ Power Supply Interface Module Replacing the Power Supply Interface Module Replacing the Power Supply Interface Module CD Securing the Power Supply Interface Module and Cables 2–53 Hard Drive Backplane CD Remove the Hard Drive Backplane Replacing the Hard Drive Backplane 2–55 2–56 System Configuration Extensible Firmware Interface (EFI) Accessing the EFI Remote Access 7;+I #I ❏EIA= ❏EI Using the EFI shell startup.nsh ls;5I fs0:> ls 6 Command Syntax 7;+ Page fs0:\> help info " monarch - palproc %! .$ salproc %!*.$ time "Ohh:mm:ss Shell Commands F alias attrib cls file.nsh Positional Arguments 5 arg1 arg2 %1%2: Using the Boot Option Maintenance Menu Paths Integrity rx2600 server slots Slot Path zx6000 workstation slots Boot from a File .efi +5I NO VOLUME LABEL $.E7$!+5 Add a Boot Option )7;+ !7;+ 5+I 5 Change Boot Order I ■U ■D Save Settings to NVRAM Manage BootNext Setting 5Reset BootNext Setting Set Auto Boot TimeOut E8 ■Delete/Disable Timeout Select Active Console Output Devices S Console Error Devices 87;I 3–18 To select: Choose: Serial A/Serial Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100+) Acpi(PNP0501,0) Select Active Console Input Devices **)0 ;5I Select the Console Input Device(s) *Acpi(HWP002,500)/PCI(1|1)/Usb(1,0) Select Active Standard Error Devices Console Output Devices 3–21 Using the System Configuration Menu ❏Enable/disable Password1 Advanced System Configuration Menu Advanced System Configuration Menu ■All x Information ■System Information Date/Time: May 14, 2003 13:00:43 (20:03:05:14:13:00:43) ■Boot Information Monarch CPU: Current Preferred Monarch Monarch Possible Warnings AutoBoot: ON - Timeout is : 7 sec Boottest: *Mac(00306E385AFB) Acpi(HWP0002,500)/Pci(3|0)/Mac(00306E385AFB)) Using the Security/Password Menu Resetting Passwords Management Processor (MP) MP Card I/O Functionality Accessing the MP Page 2.Follow the prompts on the screen to modify the LAN settings: ❏IP Address ❏MP Host name ❏Subnet, Gateway ❏Web Console Port Number D 'I The MP is now being reset Accessing the MP Using a Modem 8*I Logging In to the MP Card Interface ❏!"#UCtrl-B% (c)Copyright Hewlett-PackardCompany 1999-2002.All Rights Reserved Type Ctrl-Bto activate the MP Command Interface Firmware Revision E.02.20 May 12 2003,12:26:25 ❏!"#U% I System Name: fstl3a MP ACCESS IS NOT SECURE MP users are currently configured and remote access is enabled Set up a user with a password (see SO command) < 6 Using the MP Commands selection MP> MPcommand -parameter1value1 -parameter2value2 ... [-nc] -level MPcommand -parameter1value -parameter2 DEFAULT DATE Display date Display field replaceable unit information LAN status Server Control Commands Reset BMP passwords LOC Locator LED status Modem reset General MP Configuration Commands Generate RSA key pair of self-signedcertificate Default configuration Upgrade the MP firmware System identification Baseboard Management Controller (BMC) Accessing the BMC Using the BMC Command Line Interface (CLI) ■CD E%#I ■+ %+C+ %+D +I Simple Commands 5E%#I D Enter cli> c ipmi NetFnLun Cmd Data1 Data2 ... DataN Long Format IPMI Command Data Structure Example Bits Byte rsSa NetFn Chassis Commands 01h Get chassis status 02h Chassis control Application Commands IPM Device “Global” Commands Get device ID Cold reset 03h Storage Commands SEL Commands 40h Get SEL info 41h Firmware upgrades Troubleshooting Identifying and Diagnosing Hardware Problems The System e-buzzer EFFI EFF ■'I ❏<FF ■'7;+I The Diagnostic LEDs System Logs (SL) Logs 9 .% CAD @ sl7$-I Event Log Viewer: Log NameEntries % Full Latest Entry G *vt5I Display Mode Configuration: H - Hex mode Current ->K - Keyword mode T - Text mode Systems with no MP card Power LED On (green) Running Booting e-buzzer LED1 LED2 LED3 LED4 Warnings System LED LED1 LED2 LED3 Problem Fan Warnings Fan 1A not functioning properly Fan 1B not functioning properly CPU fan 0 not functioning properly CPU fan 1 not functioning properly Processor Warnings Processor 0 temperature exceeds limit Processor 1 temperature exceeds limit Temperature Warnings External air Faults $7"1)) LED1 LED2 LED3 LED4 Unknown Faults Unknown fault System Board Faults VRM overvoltage VRM undervoltage Fan Faults rs2600: Cooling unit 1 fault (power/CPU) BMC Faults BMC firmware is damaged Turn off and unplug the system. Wait seconds, then plug in LAN LEDs 1. Self-test Yellow MP running self test or error MP has booted 2. 10BT System Board Diagnostic LEDs Running Diagnostic Software Tools HP e-DiagToolsHardware Diagnostics Starting HP e-DiagTools www.hp.com/go/bizsupport ;7;+CD#"0"-"I )map;5I Shell> map *View e-DiagToolsInfo Run e-DiagTools for IPF Producing a Support Ticket 5I HEWLETT-PACKARD e-DiagtoolsSupport Ticket Your system: HP - zx6000 Diagnostic: System Test Passed Date/Time: 05/01/2003 14:37:41 Offline Diagnostics Environment (ODE) 4–24 System Accessories Graphics Cards Supported Graphics Cards for systems with no MP card Selecting a Monitor Supported Resolutions and Frequencies ATI FIRE GL Analog Monitor with DB-15Connector Display Resolution Vertical Frequency (Hz) ATI RADEON NVIDIA Quadro4 900XGL NVIDIA Quadro4 980XGL NVIDIA Quadro2 EX Mass Storage Supported Hard Drives Supported Optical Drives DVD-ROMdrive "-"@8%I ■*#"@8%I ■#"@8%%9 ■%5#"@8%!CD System Board Overview Board System Intel® Itanium® 2 Processor Processor Bus ZX1 I/O and Memory Controller ZX1 AGP/PCI Bus Interface Dual Serial Controller Field Programmable Gate Array Baseboard Management Controller SCSI Controller IDE Interface 10/100 BT Standard/Management LAN 1GB System LAN USB Connectors Chip Spare Functionality (rx2600 Systems Only) Part Numbers zx6000 Workstation Parts Item Replacement Exchange System Components zx6000 workstation system board A7231-67510 Power Supply 600W power supply-AC A6874-63000 A6874-69000 Processor power pod Fans Super 80mm fan (zx6000 rack) A7231-04014 Thin 80mm fan (zx6000 rack) A7231-04015 Tower and Rack Kit Tower pedestal A7231-04028 Tower pedestal covers A7231-04041 Integrity rx2600 Server Parts http://partsurfer.hp.com rx2600 system board A7231-66010 A7231-69010 PCI board For supported I/O cards, visit: http://partsurfer.hp.com Super 80mm fan (rx2600 tower and rack) Thin 80mm fan (rx2600 tower and rack) Dual fan (rx2600 tower and rack) C–8 Right-siderack bezel (grey) A7231-04025 Right-siderack bezel (graphite) A7231-04053 Left-siderack bezel (grey) and Latch C–10 Event, Error and Warning Messages EFI Error and Warning Messages Event, Error and Warning Messages Error reading BMC token on upload to NVM Error reading BMC first boot token Primary FIT failed EFI NVM cleared EFI NVM failed CPU deconfigured by SAL_B A ROM revision is inconsistent with FIT or One or more firmware components SEL and FPL Log Entries Accessing the Logs with BMC CLI Commands Accessing the Logs with MP Commands $I44& SDM 5%75I 130x203E5F914A0200E0 FFFF010944080300 M5I BMC SFW System Specific Events Chassis Control Commands Command Sensor Numbers Sensor Number IPMI Origins Data2 Data3 8003 ipmi req from the CLI thd for CHASSIS_CONTROL_POWER_DOWN (“p 0”) 8103 ipmi req from the CLI thd for CHASSIS_CONTROL_POWER_UP (“p 1”) 8001 ipmi req from via BT for CHASSIS_CONTROL_POWER_DOWN 8303 ipmi/RS req from the CLI thd for CHASSIS_CONTROL_HARD_RESET Events Without Sensors D–12 Index Index :9 :9:9 "G:9?G: + ;8")#"G:9A )(9: *:9 )*E9:G9:A *7$G:9 *:9:9G -B.9:9:A:9?.:9 Index–4