HTC RHOD500 Working With Company E-mail Messages, Automatic synchronization through Direct Push

88  Working With Company E-mail and Meeting Appointments

7.2  Working With Company E-mail Messages

Your device gives you instant access to your company e-mail messages and lets you manage your messages easier. Direct Push, Fetch Mail, Remote e-mail search, and e-mail flags are just some of the tools you can use to manage your e-mail messages.

Note Some messaging features depend on the Microsoft Exchange Server version used in your company. Check with your network administrator for the availability of these features.

Automatic synchronization through Direct Push

Direct Push technology (push e-mail feature) enables you to receive new e-mail messages on your device as soon as they arrive in your Inbox on the Exchange Server. Items such as contacts, calendar and tasks are also immediately updated onto your device when these items have been changed or new entries have been added on the Exchange Server. To make Direct Push work, you need to have a Wi-Fi or data connection on your device.

You need to perform a full synchronization between your device and the Exchange Server before Direct Push can be enabled.

Requirement The Direct Push feature works for your device only if your company is using Microsoft Exchange Server 2003 Service Pack 2 (SP2) with Exchange ActiveSync or later.

To turn on Direct Push in Comm Manager

1.Tap Start > Settings, and then touch Communications.

Tip You can also tap Start > All Applications > Comm Manager.

2.On the Comm Manager screen, touch the OFF/ON slider at the right side of the Microsoft Direct Push item.

To turn on Direct Push in ActiveSync

1.Tap Start > ActiveSync and then tap Menu > Schedule.

2.Select As items arrive in the Peak times and Off-peak times boxes.

Note When Direct Push is off, you need to manually retrieve your e-mail messages.

Scheduled synchronization

If you do not want to use Direct Push, you can set a regular schedule for synchronizing Outlook e-mail and information.

1.In ActiveSync on your device, tap Menu > Schedule.

2.Select from the available options to set the synchronization schedule.

Tip You can select a shorter interval in the Peak times box and a longer interval in the Off-peak times box, so that your e-mail messages are synchronized more frequently when you are working. To set the days and hours that make up your peak and off-peak times, tap the peak times link at the bottom of the screen.

Instant download through Fetch Mail

The Fetch Mail feature downloads an entire e-mail immediately without the need for you to perform a full Send/ Receive action. This limits the download to just the e-mail message that you want and helps save data cost.

Requirement Fetch Mail works for your device only if your company is using Microsoft Exchange Server 2007 or later.

1.Tap Start > All Applications > Messaging > Outlook E-mail.

2.Open an e-mail message.

3.By default, only the first few words of the message are shown. To download the whole e-mail, finger- scroll to the end of the message, then tap Get the rest of this message.

4.Wait for the remainder of the message body to download.