Troubleshooting Guide
Problem | Solution |
| About STB |
Does not display any LED | • Check the main power cable and check that it is plugged into a suitable power outlet. |
on the front panel or STB | • Check whether STB is in Standby mode. |
has no power. |
|
|
|
No Picture | • Ensure that the STB is switched on (see above). |
| • Check the video output port (RCA/RF) is firmly connected to the TV or VCR. |
| • Check that you have selected the correct channel or Video Output on your TV. |
| • Check the brightness level of the TV. |
|
|
Poor picture quality | • See “No Picture” above. |
| • Check the signal level, if this is low then try adjusting the alignment of your dish. |
|
|
No Sound | • See “No Picture” above. |
| • Check the volume level of the TV and STB. |
| • Check the Mute status of the TV and STB. |
|
|
Remote Control does not | • Point remote control directly towards the STB. |
operate | • Check and replace batteries. |
|
|
|
|
No or Bad Signal | • Check the LNB - replace LNB if necessary. |
| • Check the cable from the LNB. |
| • Check the position of the dish - realign dish if necessary. |
| • If you are using a DiSEqC 1.0 switch, check that you have connected the LNBs to |
| the correct connections on the switch. |
| • Check the “Signal Level” and the “Signal Quality” in the Signal Status menu. |
|
|
| Service Search |
“No Signal” in manual | • Check the “Signal Level” and the “Signal Quality” in the Signal Status menu. |
search | • Check the LNB - replace LNB if necessary. |
| • Check the cable from the LNB. |
| • Check the position of the dish - realign dish if necessary. |
| • DiSEqC 1.0 |
| Check that you have connected the LNBs to the correct connections on the switch. |
| Check that you have set the connected setting in the Antenna Setting menu. |
|
|
31
