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ICE 5500, ICE 5700, ICE 6500 manual
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54 pages, 1.38 Mb
ICE Series
Troubleshooting Manual
SPOS Version 05B
For ICE 5500, 5700, and 6500 Terminals
Date: July, 20-2001
Contents
Main
Page
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Page
Table of Contents
Chapter 1 Equipment Information
Chapter 2 Error Messages
Page
Page
Introduction
Who Should Use This Book
How This Book Is Organized
Guide Conventions
C
Chapter 1
Equipment Information
General Safety Precautions
C
EPROM
Applications
Initialization
Custom Maintenance Password
Requesting Repairs
Terminal Memory
Clearing Reversals, Batches, and Initializations at the Application Level
Clearing Reversals
Use the following steps to clear reversals.
To clear reversals:
Clearing a Batch
Use the following steps to clear a batch.
To clear a batch:
Clearing the Initialization
Use the following steps to clear the initialization.
To clear the initialization:
Clearing Reversals, Batches, or Everything at the Application Level
To clear reversals, batches, or everything at the application level:
Accessing the Terminal Boot Level
ICE 5500 and 5700
Procedure #1
Use the Terminal Menu option described in this section to access the terminal boot level.
To access the boot level:
Procedure #2
Use the Power Down option described in this section to access the terminal boot level.
To access the terminal boot level:
ICE 6500
Procedure #1
Use the Terminal Menu option described in this section to access the terminal boot level.
To access the boot level:
N OTE :
Procedure #2
Use the Power Down option described in this section to access the terminal boot level.
To access the terminal boot level:
Deleting the Current Software Application at the Terminal Boot Level
To delete the current software application at the terminal boot level:
Previous action Terminal display
Configuring a Terminal for an Application Download
To configure a terminal for an application download:
Page
Loading a Terminal with Software
To load a terminal with software:
Initializing a Terminal for a Parameter Download
Screen 1
To initialize a terminal for a parameter download for screen 1:
N OTE :
Screen 2
To initialize a terminal for a parameter download for screen 2:
Changing Settings in the Terminal Boot Level
To change settings in the terminal boot level:
Page
Page
Test Functions
Performing a Keyboard Test
Performing a Display Test
To perform a display test:
N OTE :
Performing a PIN Pad Test
To perform a PIN pad test:
N OTE :
Performing a Card Reader Test
To perform a card reader test:
N OTE :
Performing a Printer Test
To perform a printer test:
N OTE :
Page
Turning the Printer On or Off
Use this function to turn the printer on or off. N OTE :
To turn the printer on or off:
N OTE :
Clearing Printer Paper Jams
Page
Reloading Printer Paper
Page
Chapter 2
Error Messages
Please Try Again (CE)
Please Try Again (TO)
Please Try Again (LC)
Error Call Help (SE)
Invalid Transaction
Page
Before Loading or Initializing a Terminal
Please Initialize or Call Help (FE)
Please Initialize or Call Help (PE)
Host Messages
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Message Description
Message Description
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