Argecy Computer Corporation 248-324-1800
74
The Jam light is still on even though
you cleared the jam.
• Make sure you cleared all jams.
• Push the operator panel button or open and close the printer
cover to restart the printer.
• Make sure the print cartridge is installed.
Unexpected characters print or
characters are missing.
• Make sure you are using the correct printer driver.
• From the special function menu, select Hex Trace mode to
determine what the problem is.
• From the special function menu, select restore factory
defaults.
• Make sure the parallel cable or USB cable is firmly plugged in
at the back of the printer.
Jobs are not printing and the Error
light is on solid.
• Make sure the print cartridge is installed.
• Make sure the printer top cover is closed.
While in PostScript Level 2
emulation, the printer is flushing
data (Ready/Data and Error
indicator lights are blinking).
• Make sure you are using the correct PostScript driver.
• The printer does not support PostScript.
• The printer doesn’t have enough memory to print the job.
Install more memory.
You want to use manual duplex but
cannot find it on your printer driver.
• Your printer driver may not support manual duplex.
While using manual duplex, the
printer gets a paper jam.
A paper jam interrupts the duplex process. As a result, the
information on the page that jammed is lost.
• Cancel your print job and press the operator panel with a
long button press (approximately 3 seconds) to reset the
printer.
• Resend your print job.
You keep getting paper jams while
using manual duplex.
Try using 20# xerographic paper or 80 g/m2A4 paper.
Problem What to do