This chapter provides information to aid you in resolving printer problems
you may encounter, or at least guide you to the proper sources of
help. You’ll find in this chapter tables of common status messages, a
problem checklist, and actions you should take when a specific prob-
lem occurs. There are step-by-step instruction for removing media
jams from the key locations along the media path, as well as descrip-
tions of common print quality problems with corresp onding solutions.
You’ll also find what information you’ll need to have before placing a
service call if one becomes necessary.
Printer control panel messages help you locate many problems.
When the printer needs operator assistance, the message window
displays one of the following messages:
Status message Explanation
x
ACTIVE JOBS The printer is on line.
x
identifies the
number of jobs in process.
ADJUST
INPUTBIN
BIN The specified input bin (cassette) isn’t
inserted correctly, or the cover is open.
INPUTBIN
BIN
JAM Media has jammed while being pulled
from the specified input bin.
CANCELLING JOB The Cancel key has been p ressed, and
the oldest job in the print queue is
being cancelled.
CLOSE ENGINE
DOOR(S) One or more of the front or side covers
is open and must be closed.
DUPLEXER ABSENTThe optional duplexer unit is not
installed.
DUPLEXER JAM Media has jammed while passing
through the duplexer.