CompuServe
Through CompuServe, yo u can ask general
(non-technical) questions, share informa tion
with other users, and access printing
information and programs. Whe n you use
CompuServe, type the following comman d:
go qmsprint ↵
takes you to the forum where QMS is located.
The QMS library section contains application
notes, printer drivers, utilities, technical
information, and annou n ce me nt files.
Internet
The QMS server provides access to technical
reports, new product announcemen ts, a trade
show schedule, and other general information
about QMS.
You can access the QMS server via any one of
the many web viewers available t o Internet
users. If you don’t have access to a web
viewer, we recommend the NCSA Mosaic web
viewer (Mosaic is at ftp.ncsa.uiuc.ed u). The
QMS home page is a t
http://www.qms.com/. The QMS ftp resource is
ftp.qms.com.
QMS Customer Technical Assurance (CTA)
QMS Customer Technical Assurance is
available M-F, 7:00 am-6:00 pm, Central
Standard Time, at (334) 633-4500 (US). You
can also fax questions to CTA at (334) 633-
3716 (US). Please indi cate whether you would
like a fax or a phone call.
If you call for assistance, have the following
information ready so our technicia ns can help
you more quickly:
Your phone number, fax numbe r, and
shipping address
A description of the problem
The printer model and serial number
The type of host computer you are using
The type and version of operating sys-
tem you are using
The interface you are using, and if serial,
the protocol
The application and version you are
using
The emulation you a re using
Your printer firmware version (listed on
the status and start-up pages)
QMS National Service
The following numbers are valid in the US. To
contact QMS in other countries, see the list of
world-wide offices in the following se ction.
(800) 762-8894 Call for service info r mat i on
and maintenanc e pricing
for repair of all QMS
printers and printers of
various other
manufacturers.
(800) 858-1597 On-Site Service and Depot
Repair Information 7:00
am-7:00 pm, Central
Standard Time
(334) 633-4300 Spare Parts Ordering and
Information 8:00 am -5:00
pm Central Standard Time