Appendix A. Technical Support
Installation and technical support, including problem diag
resolution, | is provided | by | the | IBM | 3270 | Emulation Suppor | |||
This support is accessed in | the | ||||||||
Center. In | the | United | States, | youIBM | maySupport callCenterthe |
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at | anytime | and | receive | a return | call | withi | |||
business hours |
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8:30 | time). |
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If you get an automated response | when | you | call | the | |||||
Center, select0 | the(zero) | option. When | asked | what platform | |||||
are running, | be | sure | to ask for support | for | the | 3270 | |||
Adapter card. The customer support representative can
route a call | to the | 3270 queue | at | Location 153 | area | |||
RETAIN Customer Support SystemThe. | IBM | 3270 Emulation PCI | ||||||
Adapter | does | not not | require | a support | contract. |
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The IBM | 3270 | Technical | Support | Center | also | maintains | a b | |
board system (BBS) that contains tips, user information,
updates. The | BBS is | available | 24 | hours a day. You | c |
IBM Technical | Support | Center BBS | at | us |
an asynchronous modem. The BBS supports communications up
14.4KB with 8 | bits, no | parity, and 1 stop | bit. |
You might also | be able | to obtain corrective | service |
from the PC Company BBS at
communications | up | to 14.4KB | with 8 bits, | no parity, | and |
This BBS is mirrored on the Internet as follows: |
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FTP.PC.IBM.COM |
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Program updates | might also | be available | through the | Wo | |
Web. For program updates, refer to the Networking Hard Product Offerings Home Page on the Internet at URL:
http://www.networking.ibm.com/327ð
In Canada, you may call
Copyright IBM Corp. 1999 | 23 |
