IBM 3270 manual Appendix A. Technical Support

Appendix A. Technical Support

Installation and technical support, including problem diag

resolution,	is provided		by	the	IBM	3270	Emulation Suppor
This support is accessed in call-back mode through									the
Center. In	the	United	States,		youIBM	maySupport callCenterthe
at 1-800-237-5511		anytime	and	receive		a return		call	withi
business hours (Monday-Friday,
8:30 a.m.-5:00 p.m., eastern				time).
If you get an automated response						when	you	call	the
Center, select0		the(zero)	option. When			asked	what platform
are running,	be	sure	to ask for support				for	the	3270

Adapter card. The customer support representative can

route a call		to the	3270 queue		at	Location 153		area
RETAIN Customer Support SystemThe.				IBM	3270 Emulation PCI
Adapter	does	not not	require	a support			contract.
The IBM	3270	Technical	Support	Center		also	maintains	a b

board system (BBS) that contains tips, user information,

updates. The	BBS is	available	24	hours a day. You	c
IBM Technical	Support	Center BBS	at	704-594-3799 anytime	us

an asynchronous modem. The BBS supports communications up

14.4KB with 8	bits, no	parity, and 1 stop	bit.
You might also	be able	to obtain corrective	service

from the PC Company BBS at 1-919-517-0001. The BBS supports

communications	up	to 14.4KB	with 8 bits,	no parity,	and
This BBS is mirrored on the Internet as follows:
FTP.PC.IBM.COM
Program updates		might also	be available	through the	Wo

Web. For program updates, refer to the Networking Hard Product Offerings Home Page on the Internet at URL:

http://www.networking.ibm.com/327ð

In Canada, you may call 1-800-565-3344 to obtain support.

 Copyright IBM Corp. 1999 23