Chapter
8.
Troubleshooting
This
chapter
describes
error
messages
that
you
may
encounter
when
running
the
connector
and
possible
fixes
for
those
errors.

MAX_LOG_FILE_SIZE

error

on
UNIX
When
running
the
connector
on
UNIX,
you
may
receive
the
following
error
message:
Using
default
value
UNLIMITED
for
configuration
parameter
MAX_LOG_FILE_SIZE
in
subsystem
LOGGING.
This
error
message
may
result
from
the
following
conditions:
v
The
OS
agent
is
not
running.
v
Incorrect
information
in
the
InterchangeSystem.cfg
file.
v
Incompatible
connector
and
InterChange
Server
versions.

Decreasing

the

size

of
the
Siebel

log

file
Seibel
JAVABean
allows
you
to
change
the
logging
timeout
value.
To
reset
the
logging
timeout
value
in
Siebel
JAVABean:
1.
Select
Site
Map
>
Server
Admin
>
Components
(Sales
Object
Manager).
2.
In
the
lower
applet,
go
to
Component
Parameter
and
enter
a
timeout
value.
Note:
The
Request
Timeout
current
value
is
set
to
600.
This
means
that
the
connector
will
die
after
ten
minutes.
Based
on
Siebel,
you
can
change
this
value
to
be
as
large
as
you
want.

Memory

limitations

with

result

set

support
When
result
set
support
is
being
used
on
DB2,
The
adapter
has
a
JVM
memory
restriction
of
2GB
for
J2SE
JRE
1.4.1,
version
SR2,
that
is
provided
with
the
adapter.
To
enable
the
result
set
process
to
utilize
the
2GB
memory,
your
environment
must
use
hardware
that
facilitates
efficient
memory
utilization
without
excessive
paging.
©
Copyright
IBM
Corp.
1997,
2004
81