IBM ATA-3 manual Service, Appendix B, Information, Call, Step, 3-11, Help

Appendix B.

Help

and

Service

Information

Before

calling

IBM

technical

support,

try

to

solve

the

problem

yourself

by

using

the

information

in

“Problem

Solving” on

page

2-19.

If

you

are

unable

to

solve

the

problem

yourself,

this

section

contains

information

on

how to reach your IBM technical support

representative.

Step

1.

Preparing

for

the

Call

To

assist

the technical-support representative, have

as

much

of

the

following

information

available

as

possible:

1.

Computer

manufacturer

and

model

2.

Option

name:

Deskstar

Hard

Disk

Drive

3.

Proof of

purchase

4.

Exact

wording

of

the

error

message

(if

any)

5.

Description

of

the

problem

6.

Operating

system

and

version

7.

Installed

devices

and

adapters

8.

Hardware

and

software

configuration information for your system

If

possible,

be

at

your

computer. Your

technical

support

representative

might

want

to

talk

you

through

the

problem

during

the

call.

Step

2.

Placing

the

Call

to

IBM

Technical

support

is

available

during

the

warranty

period

to

answer

any

questions about

your

new

IBM

option.

Response

time will

vary

depending

on

the

number

and

nature

of

calls

received.

Marketing,

installation,

and

configuration

support

will

be

withdrawn

from

the

PC

Company

HelpCenter

90

days

after

the

option

has

been

withdrawn

from

marketing.

If

you

call

90

days

after

the

date

of

withdrawal

or

after

your

warranty

has

expired,

you

might

be

charged

a

fee.

Additional

support

is

available

through

the

IBM

PC

Company

Automated

fax

system,

the

PC

Company

Web

page,

the

PC

Company

Electronic

Bulletin

Board

System,

and

HelpWare

offerings.

For

the

support

telephone

number

and

support

hours

by

country,

refer

to

the

following

table

or

to

the

enclosed

technical

support insert.

If

number is not provided, contact your IBM reseller

or

IBM

marketing

representative.

Support

24

hours

a day,

7

days

a

week

Canada

1-800-565-3344

Puerto

Rico

1-800-772-2227

United

States

1-800-772-2227

Part 3: Appendixes 3-11