IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Chapter 1. Introduction to Electronic Service Agent and Migration Information
Introduction to Electronic Service Agent
Electronic Service Agent (product ID
!Hardware problem reporting predicts and prevents hardware errors by early detection of potential problems, downloads fixes, and automatically calls IBM Service when necessary.
!System inventory collection and transmission collects and electronically sends system information to IBM to be used for input for problem analysis and problem prevention functions, and to assist IBM in providing improved service.
The inventory information your system sends will assist IBM representatives to be more proactive, by knowing your system and your system needs for hardware and software. Time will be saved because IBM will already have your system information to use for customized strategies for your environment, further developing your relationship with IBM.
An Electronic Service Agent Information web interface is available to view your inventory information from your system(s) and/or partition(s) after inventory has been collected and sent to IBM.
For more information and to register, see:
http://www.ibm.com/support/electronic/itssysprof
Migration Information
For customers migrating from other OS/400 releases, Simplified Activation will activate all processes and create any necessary objects and configurations.
Service Agent attempts to migrate your existing Service Agent settings from release to release.
The International License Agreement must be accepted any time Service Agent is activated.
Page 4 of 19
