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| Part 2: |
| Appendixes |
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The | following | appendixes | contain | help |
| and | service | information, | the | product | warranties, | |||||||||||||
and | notices. |
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Appendix |
| A. | Help | and |
| service |
| information |
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This | section |
| contains | information | on |
| how | to |
| obtain | online | and |
| telephone | technical |
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support. |
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Online | technical | support |
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Online | technical |
| support | is | available |
| during | the |
| life | of | your | product. | Online | assistance | |||||||||
can | be | obtained | through | the | Personal |
| Computing |
| Support | Web | site |
| and the | IBM |
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Automated | Fax |
| System. |
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Online | technical | support |
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IBM | Personal | Computing Support | Web | Site |
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| http://www.ibm.com/pc/support |
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IBM | Automated |
| Fax | System |
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During | the warranty | period, | assistance for | replacement | or | exchange | of | defective |
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components | is |
| available. | In | addition, |
| if | your | IBM | option | is | installed in | an | IBM | ||||||||||
computer, | you |
| might | be | entitled | to |
| service |
| at | your | location. | Your | technical support | ||||||||||
representative |
| can | help | you | determine |
| the | best | alternative. |
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Telephone | technical | support |
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Marketing, installation, and configuration support | through | the | HelpCenter | will |
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withdrawn | or |
| made | available | for | a | fee, | at |
| IBM’s |
| discretion, | 90 | days | after | the option | ||||||||
has | been | withdrawn | from | marketing. | Additional | support | offerings, | including |
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| installation assistance, | are | available | for | a | nominal | fee. |
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To assist | the technical support representative, have | available |
| as | much | of | the | following | ||||||||||||||||
information | as |
| possible: |
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1.Option name
2.Option number
3. | Proof | of | purchase |
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4. | Computer | manufacturer, | model, serial | number (if | IBM), | and manual | ||||||
5. | Exact |
| wording | of | the | error | message | (if | any) |
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6. | Description | of | the | problem |
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7. | Hardware | and | software | configuration | information | for your | system | |||||
If | possible, | be | at | your | computer. | Your | technical | support | representative might want to | |||
walk | you | through | the | problem | during | the |
| call. |
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Copyright IBM Corp. 2000 |
