Table 6. Troubleshooting charts (continued)

Device

Suggested action

 

 

Pressing F1 brings up

Connecting to the BladeCenter T management module through the Web interface

browser help instead of

does not provide proper coverage for the F1 key. In particular, pressing F1 to access

performing BladeCenter T

the Configuration/Setup Utility when a blade server is started brings up browser help

management functions.

instead of the Configuration/Setup Utility.

 

This problem is peculiar to the Sun Java browser plug-in. Use the Microsoft virtual

 

machine (VM) that is built in to the browser.

 

 

Remote console has

When you are redirecting the server console (remote console function) of a blade

keyboard entry problems with

server that is running Microsoft Windows 2000 or Windows XP and using the Sun

Sun Java plug-

Java plug-in (Java Virtual Machine), the remote console can have keyboard entry

 

problems.

 

Use the Microsoft Java Virtual Machine (JVM) or Java Runtime Environment (JRE)

 

on the blade server instead of using the Sun Java Virtual Machine. The Microsoft

 

JVM comes with the Windows XP Service Pack 1. You can obtain the Microsoft JVM

 

for Windows 2000 from the Microsoft corporation. If you are using the Internet

 

Explorer browser version 6.0 or later to log into the management module and use the

 

remote control function, you must also adjust the browser settings:

 

1. Click Tools → Internet Options → Advanced tab.

 

2. Under the Java (Sun) section, uncheck the checkbox next to ’Use Java 2 v1.4. for

 

<applet> (requires restart)’

 

 

Management-module problems

 

 

The management module

If you forget the management-module password, you will not be able to access the

password cannot be reset.

BladeCenter T management module. The management-module password cannot be

 

overridden, and the management module will need to be replaced.

 

 

Management module does

Replace the management module.

not complete changeover to

 

redundant module on

 

hardware failure.

 

 

 

Media tray problems

 

 

 

Media tray access is lost

When the BladeCenter T management module is restarted, use of the media tray

temporarily during

(CD-ROM drive and USB ports) is lost temporarily. If you or a failure condition

management module restart.

initiates a management module restart while I/O activity is taking place on the media

 

tray, the disruption can interrupt reads to the CD-ROM drive or lose data being

 

written to a diskette.

 

Note: You can restart the management module through the Web interface to the

 

management module or from a network management station, such as the IBM

 

Director console. Some failures on the BladeCenter T unit can result in the

 

management module restarting automatically.

 

Make sure there is no I/O activity on the media tray before you restart the

 

management module.

 

 

Monitor problems

 

 

 

The monitor works when you

See the IBM 4-Port Gb Ethernet Switch Module for BladeCenter T Installation Guide

start the BladeCenter T unit,

for instructions on how to ping through the Telnet interface.

but goes blank when you

 

start some application

 

programs in the blade

 

servers.

 

 

 

Chapter 6. Symptom-to-FRU index 95

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IBM Type 8720, Type 8730 Click Tools → Internet Options → Advanced tab, Management-module problems, Media tray problems
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Type 8730, Type 8720 specifications

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