IBM Partner Pavilion T400, T400F Warranty, Getting Help

Getting Help

If you need assistance while installing or operating your IBM TotalStorage LTO Ultrium 2 Tape Drive, contact your OEM Product Application Engineer (PAE).

Warranty

The warranty for this product is negotiated on a per-customer basis.

104IBM TotalStorage LTO Ultrium 2 Tape Drive

Contents

Page Page Page Page Contents Chapter 4. Operating the Tape Drive Chapter 5. Using the Media Chapter 6. Resolving Problems Chapter 7. Servicing the Tape Drive Appendix A. Tools and Supplies Appendix B. TapeAlert Flags Notices Glossary Index Page Safety and Environmental Notices Attention Notice Laser Safety and Compliance Preface Page Chapter 1. Introduction Cartridge Compatibility Speed Matching and Channel Calibration Sleep Mode Supported Servers and Operating Systems SCSI Attachment Physical Characteristics of the SCSI Interface Speed Double transition clocking Domain validation Address Assignments Installing, Removing, or Resetting a Drive on an Active SCSI Bus Fibre Channel Attachment Supported Topologies Page World Wide Names Physical Characteristics of the Fibre Channel Interface Installing, Removing, or Resetting a Drive on an Active Fibre Channel Supported Device Drivers Page Chapter 2. Specifications Page Chapter 3. Installing the Tape Drive Rear View of the SCSI Drive Rear View of the Fibre Channel Drive Step 1. Unpack the Drive Attention:: Step 2. Remove Power from the Enclosure Setting the SCSI ID with Jumpers Setting the SCSI ID with a SCSI ID Switch Setting the SCSI ID Through the LDI Interface Supplying TERMPOWER (SCSI Drive Only) Setting the Arbitrated Loop Physical Address (Fibre Channel Drive Only) Setting the Loop ID to Provide Status About the Loop Page Setting the Loop ID to Provide Additional Loop IDs Page Step 4. Change the Link Services of the Drive (optional) Page Step 5. Mount the Tape Drive into the Enclosure Step 6. Connect and Test Power to the Tape Drive Step 7. Connect the Internal SCSI or Fibre Channel Cable Step 8. Connect the Internal LDI Cable (optional) Step 9. Run Drive Diagnostics Step 10. Install the Device Drivers Step 11. Connect the External SCSI or Fibre Channel Interface to the Server Connect the External SCSI Interface to the Server Connect the External Fibre Channel Interface to the Server Step 12. Connect the External LDI Interface to the Server (optional) Step 13. Configure the Tape Drive to the Server, Switch, or Hub Page Chapter 4. Operating the Tape Drive Status Light Unload Button Attention Single-CharacterDisplay Single Red Dot Inserting a Tape Cartridge Notes: Removing a Tape Cartridge Cleaning the Drive Head Selecting a Diagnostic or Maintenance Function Page Page Page Page Page Page Page Page Exiting Maintenance Mode Updating the Firmware Updating Firmware through the SCSI or Fibre Channel Interface Updating Firmware through the Library/Drive Interface Updating the Firmware with an FMR Tape Cartridge Chapter 5. Using the Media Data Cartridge Cleaning Cartridges Setting the Write-ProtectSwitch Handling the Cartridges Provide Training Ensure Proper Packaging Provide Proper Acclimation and Environmental Conditions Perform a Thorough Inspection Handle the Cartridge Carefully Examples of Cartridge Problems Example: Improper Placement of Leader Pin Example: Split Cartridge Case Repositioning or Reattaching a Leader Pin Repositioning a Leader Pin Page Reattaching a Leader Pin Do not reuse the defective tape cartridge Leader pin attach tool Cartridge manual rewind tool Pin supplies Page Page Page Page Environmental and Shipping Specifications for Tape Cartridges Disposing of Tape Cartridges Ordering Media Supplies Ordering Custom Bar Code Labels Chapter 6. Resolving Problems Methods of Receiving Errors and Messages Descriptions and Corrective Actions for Errors and Messages Page Page Page Obtaining Error Information from the AS/400 or iSeries with RISC Processor Obtaining Error Information from the RS/6000 or pSeries Example of a Drive Error Log: Example of a SCSI Bus Error: Using the Drive to Obtain a Dump Using a Device Driver Utility to Obtain a Dump Viewing the Drive Error Log Fixing a Consistent Error with a Single Drive on a SCSI Bus Fixing a Consistent Error with Multiple Drives on a SCSI Bus Fixing an Intermittent Error with a Single Drive on a SCSI Bus Fixing an Intermittent Error with Multiples Drives on a SCSI Bus Starting Problem Determination Fixing a Consistent Error with a Single Drive on a Fibre Channel Loop Fixing a Consistent Error with Multiple Drives on a Fibre Channel Loop Fixing a Consistent Error in a Point-to-PointTopology Fixing Intermittent Fibre Channel Errors Resolving Media-RelatedProblems Chapter 7. Servicing the Tape Drive Removing a Fibre Channel Tape Drive from an Enclosure Manually Removing a Tape Cartridge Removing the Cartridge Page Page Fixing an Internal Jam Page Page Page Page Page Page Appendix A. Tools and Supplies Page Appendix B. TapeAlert Flags Page Page Page Notices Federal Communications Commission (FCC) Class B Statement Industry Canada Class B Emission Compliance Statement Avis de conformité à la réglementation d’Industrie Canada European Union (EU) Electromagnetic Compatibility Directive Germany Electromagnetic Compatibility Directive Japan VCCI Class B ITE Electronic Emission Statement Getting Help Warranty Glossary Numbers and Symbols Page Page Page Page Page Page Page Page Page Page Page Index