ICE Series | Freight Claim Procedure |
Freight Claims Important!
Inspect Promptly
This merchandise has been carefully inspected and packed in accordance with the carrier’s packing specifications. Responsibility for safe delivery has been assumed by the carrier, if loss or damage occurs, you as the consignee must file a claim with the carrier and hold container for carrier’s inspection.
Visible Loss or Damage
Any external evidence of loss or damage must be fully described and noted on your freight bill or express receipt and signed by the carrier’s agent. Claim should be filed on a form available from the carrier.
Concealed Loss or Damage
If loss or damage does not appear until merchandise has been unpacked, make a written request for inspection by the carrier within 15 days of the delivery date. Then file a claim on a form from the carrier.
File Claim Without Delay
Do Not Return Damaged Merchandise to
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