¦Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit samsung.com, then click on Support or call Samsung customer contact centre.
Issue | Solution | |
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| First of all, please perform the Picture Test to confirm that your TV is properly displaying | |
Picture Quality | test image. | |
● Go to MENU - Support - Self Diagnosis - Picture Test | ||
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| If the test image is properly displayed, the poor picture may caused by the source or signal. | |
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TV image does not look as good | ● If you have an analog Cable/Set top box, upgrade to the box. Use HDMI or Component | |
as it did in the store. | cables to deliver HD picture quality. (Not applied to HD Tuner | |
| ● Cable/Satellite subscriber : Try HD(High Definition) stations from channel line up. | |
| ● Antenna connection: Try HD stations after performing Auto program. | |
| N Many HD channels are upscaled from SD(Standard Definition) contents. | |
| ● Adjust Cable/Set top box video output resolution to 1080i or 720p. (Not applied to HD | |
| Tuner | |
Picture is distorted : macroblock, | ● Compression of video contents may cause picture distortion especially on fast moving | |
small block, dots, pixelization. | pictures such as sports and action movies. | |
| ● Low signal level can cause picture distortion. This is not a TV issue. Have the antenna | |
| accessed. | |
Wrong or missing color with | ● Make sure the Component cables are connected to the correct jacks. Incorrect or loose | |
Component connection. | connections may cause color problems or the screen will be blank. | |
Poor color or brightness. | ● Adjust Picture options in the TV menu (Picture mode, Colour, Brightness, | |
| Sharpness). | |
| ● Adjust Energy Saving option in Setup menu. | |
| ● Try picture reset to view the default picture setting (Go to MENU - Picture - Picture | |
| Reset). | |
Dotted line on the edge of screen. | ● If picture size is set to Screen Fit, change to 16:9. | |
| ● Change cable/set top box resolution. | |
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Picture is black and white with AV | ● Confirm Composite (yellow) cable is in yellow jack in source as well as TV. | |
(Composite) input only. |
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Picture freezes or is distorted | ● If connected with Cable/ set top box, please try to reset the cable/set top box. | |
when changing channels or | (reconnect AC cord and wait until cable box reboots. It may take up to 20 minutes) | |
picture is delayed. | ● Set output resolution of the settop box to 1080i or 720p. | |
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| First of all, please perform the Sound Test to confirm that your TV audio is properly | |
Sound Quality | operating. | |
● Go to MENU - Support - Self Diagnosis - Sound Test | ||
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| If the audio is OK, the sound problem may caused by the source or signal. | |
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No sound or sound is too low at | ● Please check the volume of external device connected to your TV. Then, adjust the TV | |
maximum volume. | volume accordingly. | |
Picture is good but no sound. | ● Set the Speaker Select option to TV speaker in the sound menu. | |
| ● Make sure audio cables from an external device are connected to correct audio input | |
| jacks on the TV. | |
| ● Check connected device’s audio output option. | |
| ● (ex: You may need to change your external device’s audio option to HDMI when you | |
| have HDMI connected to your TV.) | |
| ● If you are using a DVI to HDMI cable, a separate audio cable is required. | |
| ● Remove plug from headphone jack (if available on your TV). | |
Noise from speaker. | ● Check cable connections. Make sure a video cable is not connected to an audio input. | |
| ● For Antenna/Cable connection, check signal strength. Low signal level may cause | |
| sound distortion. |
