Issue | Solution |
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Others |
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Picture is not shown in full screen. | ● Black bars on each side will be shown on HD channels when displaying upscaled SD |
| (4:3) contents. |
| ● Black bars on Top & Bottom will be shown on movies that have aspect ratios different |
| from your TV. |
| ● Adjust picture size option on your external device or TV to full screen. |
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Remote control does not work. | ● Replace the remote control batteries with correct polarity (+ |
| ● Clean the transmission window located on the top of the remote. |
| ● Try pointing the remote directly at the TV from 5~6 feet away. |
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Can not control TV power or | ● Program the Cable/Set top box remote control to operate the TV. Refer to Cable/Set |
volume with Cable/Set top box | top box user manual for SAMSUNG TV code. |
remote control. |
|
‘Not Supported Mode’ message. | ● Check the supported resolution of the TV and adjust the external device’s output |
| resolution accordingly. Refer to resolution settings in this manual. |
Can not turn off the Light Effect | ● Adjust the Light Effect option in the setup menu. Options are : Off, In Standby, |
on the front bezel (Below | Watching TV and Always. |
SAMSUNG Logo). | ● Light Effect is not available on all models. |
| |
Plastic smell from TV. | ● This smell is normal and will dissipate over time. |
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TV Signal Information is | ● This function is only available with digital channels with an Antenna (RF/Coax) |
unavailable in the Self Diagnostic | connection. |
Test menu. |
|
TV is tilted to right or left side. | ● Remove the stand base from TV and reassemble. |
Can not assemble stand base. | ● Make sure TV is placed on flat surface. If can not remove screws from TV, please use |
| magnetized screw driver. |
Channel menu is grey out | ● Channel menu is only available when TV source is selected. |
(unavailable). |
|
Your settings are lost after 30 | ● If TV is in the Store Demo mode, it will reset audio and picture settings every 30 |
minutes or every time TV is | minutes. Please change from Store Demo mode to Home Use mode in the Plug & |
turned off. | Play procedure. Press the SOURCE button to select TV mode, go to MENU → Setup |
| → Plug & Play → ENTERE. |
Intermittent loss of audio or | ● Check cable connections and reconnect. |
video. | ● Can be caused by using overly rigid or thick cables. Make sure the cables are flexible |
| enough for long term use. If wall mounting, we recommend using cables with 90 |
| degree connectors. |
You may see small particles if you | ● This is part of the product’s design and is not a defect. |
look closely at the edge of the |
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bezel surrounding the TV screen. |
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NSome of above pictures and functions are available at specific models only.
