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Troubleshooting
Installation Errors
Installation Errors
Issue | Reason | Solution |
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Error when starting Tomcat | Various reasons can cause this | See Apache Tomcat website — |
| error. | http://tomcat.apache.org/tomcat- |
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Tomcat Port conflict error | There is another server trying to | Choose one of the following: |
| use the same port as SOTI | • Stop the other servers using |
| MobiControl Connector on the | Windows services. |
| computer. The default port is 443. | • Change the port in Tomcat. |
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| Important • If you change |
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| the port, you must change |
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| the “weblink.location” on |
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| the printer. From the |
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| Control Panel, open |
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| Windows Firewall, |
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| Advanced settings, and |
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| manually add the Port to |
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| the allowed |
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| Inbound/Outbound list. |
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SOTI MobiControl server restarts | Communication is dropped. | • Create a batch file with the |
and the SOTI MobiControl |
| string: NET STOP "SOTI |
Connector fails to reconnect. |
| MobiControl |
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| Connector" && NET |
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| START "SOTI |
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| MobiControl |
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| Connector" |
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| • Create a Windows task to run |
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| this batch file approximately 20 |
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| minutes after the SOTI |
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| MobiControl server restarts. |
Restarting the SOTI MobiControl Connector
1.Navigate to the Control Panel > Administrative Tools.
2.Start the Services application.
3.Click on the SOTI MobiControl Connector service.
4.In the left pane of the screen, click on Restart the service.
Locating the SOTI MobiControl Connector Log File
The SOTI MobiControl Connector Log File is located in the following directory:
%install directory%\logs\zsoticonnector.log
| 1/20/15 |
