Troubleshooting
Symptom | Possible Problem | Solution | ||
iD37 does not turn on | AC adaptor isn't plugged into a working wall | Plug the AC adaptor into a working wall socket and plug the | ||
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| socket or not plugged into the power supply | connector into the supply jack on the unit | |
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| jack on back of the unit | ||
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iD37 doesn’t respond | iD37 requires a reset | If unit is plugged in and doesn't respond, try resetting the unit by | ||
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| following these steps: | |
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| a) remove iPhone/iPad/iPod from dock | |
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| b) unplug unit from power source | |
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| c) remove back up batteries | |
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| d) wait a few minutes, then resume use | |
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| iPhone/iPad/iPod is not docked properly | Remove your iPhone/iPad/iPod from the dock and check for | |
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| obstruction on the connectors in the dock and on your | |
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| iPhone/iPad/iPod. Then reseat it in the dock. | |
Battery Low icon | Batteries are weak | Replace with new batteries | ||
always flashing |
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Batteries were not installed properly | Check to make sure the polarity ( + and – ends) matches the | |||
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| diagram in the battery compartment | |
iPhone/iPad/iPod | iPhone/iPad/iPod is not docked properly | Remove your iPhone/iPad/iPod from the dock and check for | ||
does not respond to |
| obstruction on the connectors in the dock and on your | ||
the unit |
| iPhone/iPad/iPod. Then reseat it in the dock. | ||
Your iPhone/iPad/iPod software is too old | Upgrade software on your iPhone/iPad/iPod via iTunes on your | |||
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| computer | |
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| iPhone/iPad/iPod is locked up/plays but no | Check the volume setting. Make sure your iPhone/iPad/iPod is working | |
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| sound comes out | properly before docking into the unit. Please refer to your | |
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| iPhone/iPad/iPod manual for details. See above for software upgrade | |
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| information. You may need to reset your iPhone/iPad/iPod. Refer to | |
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| your iPhone or iPod user guide for details on how to perform a reset. | |
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| Using 1st or 2nd generation iPod, iPod | iD37 cannot control those iPod models or other devices. | |
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| shuffle or other devices. |
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iD37/iPhone/iPad/ | The iD37 is reacting to external interference | Move unit away from potential sources of external interference such | ||
iPod performance is |
| as computers, modems, wireless devices (routers) or fluorescent | ||
erratic |
| light. | ||
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No sound from iD37 | Volume is set too low on iD37 | Make sure volume is turned up | ||
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iPhone/iPad/iPod | iPhone/iPad/iPod is not docked properly | Remove your iPhone/iPad/iPod from the dock and check for | ||
didn’t charge up |
| obstruction on the connectors in the dock and on your | ||
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| iPhone/iPad/iPod. Then reseat it in the dock. | |
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| iPhone/iPad/iPod is locked up/ frozen | Please make sure your iPhone/iPad/iPod is working properly | |
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| before docking into the unit. Please refer to your iPhone/iPad/iPod | |
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| iPhone/iPad/iPod battery has problem | ||
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| manual for details. | ||
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