Trouble Shooting

Symptom

Possible Problem

Solution

Unit doesn’t

AC adaptor isn’t plugged to a wall

Plug the AC adaptor into a wall outlet and plug the

respond

outlet or the connector is not

connector into the supply jack on the unit

 

(no power)

plugged into the power supply jack

 

 

on the back of the unit

 

 

 

 

 

Wall outlet is not functioning

Plug another device into a wall outlet (same outlet) to

 

 

confirm the outlet is working

iPod does not

Using no or wrong iPod insert

Make sure the dock insert is the proper fit to your iPod

Dock or connector is obstructed

Remove your iPod from the dock and check for

dock properly

obstruction on the connectors in the dock and on your

 

 

 

 

iPod. Then reseat it in the dock.

iPod does not

iPod is not docked properly

Remove your iPod from the dock and check for

respond to the

 

obstruction on the connectors in the dock and on your

 

iPod. Then reseat it in the dock.

unit

 

Your iPod software is too old

Upgrade software on your iPod via iTunes

 

 

 

 

 

iPod is locked up

Please refer to your iPod manual for details.Please make

 

sure your iPod is working properly before docking in

 

 

the unit.

iPod doesn’t

iPod is not docked properly

Remove your iPod from the dock and check for

 

obstruction on the connectors in the dock and on your

 

 

charge up

 

iPod. Then reseat it in the dock.

 

Using 3rd generation iPod

iH69 doesn’t support 3rd generation iPod

 

 

 

 

iPod is locked up/frozen

Please refer to your iPod manual for details. Please make

 

 

sure your iPod is working properly before dock into the unit.

 

iPod battery has problem

 

 

 

 

 

Sound is distorted

Volume level is set too high

Decrease the volume. Turn off EQ/SRS WOW effect

Sound source is distorted

If iPod original sound source is poor quality, distortion and

 

 

 

noise are easily noticed with high-power speakers.

 

 

Try a different audio source such as a music CD.

 

 

 

 

 

If you are using an iPod Shuffle or external sound source

 

 

like older generation iPod, try reducing the output volume

 

 

on the device itself. Also, try reducing bass.

 

 

 

Remote Control

Battery weak

Replace with new battery

doesn’t work

Remote Control is too far way from

Use the Remote Control closer to left speaker

 

left speaker

 

 

 

 

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iHome iH69 manual Trouble Shooting