Troubleshooting
Symptom | Possible Problem | Solution |
Unit doesn’t respond | AC adaptor isn’t plugged into a wall outlet |
(no power) | or the connector is not plugged into the |
| power supply jack on the back of the unit |
Plug the AC adaptor into a wall outlet and plug the connector into the supply jack on the unit
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| Wall outlet is not functioning or switched off | Plug another device into the same outlet to confirm the outlet | ||
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| is working. Make sure any associated power switch is ON | ||
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| Batteries are weak or dead | Replace with new batteries | ||
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iPhone/iPod | Using no or wrong insert | Make sure the dock insert is the one for for your iPhone/iPod | |||
does not dock |
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iPhone/iPod not docked properly | Remove your iPhone/iPod from the dock and check for | ||||
properly | |||||
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| obstruction on the connectors in the dock and on your | ||
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| iPod. Make sure there is no “skin” or case on the iPod. | ||
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| Then reseat it in the dock. | ||
Battery Low icon | Batteries are weak | Replace with new batteries | |||
always flashing |
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Batteries were not installed properly | Check to make sure the polarity ( + and – ends) matches | ||||
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| the diagram in the battery compartment | ||
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iPhone/iPod does | iPhone/iPod is not docked properly | Remove your iPhone/iPod from the dock and check for | |||
not respond to the |
| obstruction on the connectors in the dock and on your | |||
unit |
| iPhone/iPod. Then reseat it in the dock. | |||
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| Your iPod software is too old | Upgrade software on your iPod via iTunes | ||
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| iPhone/iPod is locked up | Please make sure your iPod is working properly before | ||
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| docking into the unit. You may need to reset your | ||
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| iPhone/iPod. Please refer to your manual for details. | ||
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| Using 1st or 2nd generation iPod, iPod | iP28 cannot control those iPod models or other devices. | ||
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| shuffle or other devices. | |||
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Buttons/Controls | Travel Lock is in Lock position | Move | Travel Lock to Off position | ||
don’t work | |||||
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iPhone/iPod does not | If your iPod is not used for some time, it | Press the Menu button on your iPod | |||
come on immediately | may enter deep sleep mode |
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| iPhone/iPod battery is too run down/weak | Charge your iPhone/iPod for about 5 minutes | ||
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