Sony SAT-A4, SAT-B3 operating instructions Troubleshooting, Symptom

Troubleshooting

Symptom Possible Causes and Remedies

No picture

(poor picture quality or loss of picture)

qIf you are receiving only a few stations, for example, stations 100, 205, and 999, call your program providers to have your programming activated.

qCheck to make sure the Digital Satellite Receiver is on and set to SAT mode. See page 81 or 84.

qCheck to make sure your access card is inserted properly into the Digital Satellite Receiver.

q Run the System Test to verify that your system is working properly. See page 75. q Check the Satellite Antenna’s signal strength. See page 65.

q Check the connections to your TV (and other components). See the Satellite Dish

Antenna Operating Instructions and Chapter 3 of this manual.

q Check to make sure your TV (and other components) are set to receive the signal (channel 3 or 4, VIDEO1, etc.), as appropriate to the way your system is connected. See Chapter 3.

q Some pay per view programs may be protected by Macrovision copy-protection at the discretion of the copyright owner. To ensure a quality picture, make sure that the signal is coming directly from the Digital Satellite Receiver and not through your VCR. Call your program providers for details.

q Make sure the RG-6 cable is properly connected to the Satellite Antenna’s LNB. If the Signal Seeker is not flashing on the LNB when the Set Up Antenna screen is displayed, there may be an electrical short in the RG-6 cable and you will need to replace it.

q In rare cases, the picture may be distorted if you connected a terrestrial TV

	antenna to the UHF/VHF IN jack of the Digital Satellite Receiver. This
	distortion could occur if the channel selector on the back of the Digital Satellite
	Receiver is set to a channel that is normally received on channel 3 or 4 of your
	TV. For example, you can receive a local station on channel 4, and the channel
	selector is set to channel 4. If this happens, set the channel selector to the other
	channel (3 or 4), whichever one is not used on your TV.
	q Avoid placing 300-ohm wires above your Digital Satellite Receiver, i.e., off-air
	antenna wire, rabbit ear antenna.
	q If the cable distance between the Satellite Antenna and Digital Satellite Receiver
	exceeds 100 feet, you must use the Sony brand Amplifier EAC-DA1.
Cannot access program	q Check to make sure that you are subscribing to the station you are trying to tune
	to. Call your program providers if you are not sure.
	q Check to make sure the system is not locked. See Chapter 5.
	q Check to make sure the station isn’t set to be skipped. See page 54.

Cannot order pay per view program q Check to make sure you’ve connected the Digital Satellite Receiver to a phone line.

qIt may be too late to purchase this program. Check for other show times. See page 29.

qIf the message “Purchase information not available” appears, you must call your program provider (DIRECTV or USSB) to order the program.

qCheck to make sure the PPV option is not locked. See Chapter 5.

qYour access card may be full. Call your program provider.

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