Sony SAT-B3, SAT-A4 Symptom Possible Causes and Remedies, Via the Purchase menu option

Symptom	Possible Causes and Remedies
Cannot find the station of the pay per	q See “Checking and Cancelling PPV Purchases” on page 45 to get information
view program you’ve ordered	(station, start times, etc.) about programs you’ve ordered.
Cannot cancel a pay per view order	q You cannot cancel pay per view orders that you’ve watched or tuned to. Also,
via the Purchase menu option	you can cancel only programs you’ve ordered using the remote control. Call
	your program providers for details.
Program guide does not bring up the	q You must press the	button to select the program you’ve highlighted.
program you’ve chosen	Although the guide automatically tunes to current stations that you highlight in
	any of the guides, you must press the		button to complete your selection.
Cannot display favorite stations	q You must set up your Favorite Station Guides before favorite stations can be
	displayed. See page 37.

qIf you selected a program guide using CATEGORY GUIDE or CATEGORY LIST, some of your Favorite Stations may not be displayed when you press the FAVORITE button. This is probably because the program that’s on the Favorite Station is in a program category that’s different from the category or subcategory you selected for the displayed guide or list.

Ratings limit, spending limit, or pay	q Check locks and limits. Then check that the system is locked. See Chapter 5.
per view lock not working properly
Cannot access locks or limits screens	q The system must be unlocked before you can make changes to the locks and
	limits. See Chapter 5.
Cannot lock or unlock the system	q Make sure you’ve entered the correct passcode. If you’ve lost or forgotten your
	passcode, call your program provider. See “Customer Support” on page 2.
Audio track is not available	q Not all programs offer audio tracks. See page 56.
Language of audio track is incorrect	q Check default language setting. The program provider may not make available
	all the languages displayed in the Set Default Language screen. See page 57.
	Check the audio track setting. See page 56.
Cannot record programs on VCR	q Check to make sure the VCR is connected correctly, and that the VCR is set to
	receive the signal from the Digital Satellite Receiver. See Chapter 3.
	q If you are using the automatic timer to facilitate the recording of programs,
	make sure the program you are trying to record does not conflict with any locks
	or limits that have been set. If you are using the timer for PPV programs, you
	must purchase these programs in advance, which may require that you call your
	program provider to order the program.
	q Make sure you are not trying to record a pay per view program that is copy-
	protected by Macrovision. Some pay per view programs are copy-protected at
	the discretion of the copyright owner. Call your program provider for details.
One Button Recording/IR Blaster is	q Check to make sure the IR Blaster is connected and placed correctly. See
not working	“Connecting the IR Blaster” on page 18.
	q Check the code for your VCR. See “VCR Recording” on page 66.
	q Check to make sure the Video line input, which connect the Digital Satellite
	Receiver to the VCR, is correctly selected.
Main Menu, buttons 4 and 6, do not	q Use CATEGORY GUIDE to change the program category shown in button 4.
include the program categories that	Use CATEGORY LIST to change the program category shown in button 6. See
you want	page 32.

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