Sony SAT-A4 Customer Support on page 2 for customer support information, Telephone numbers

Symptom	Possible Causes and Remedies
Access card problems	q Check that the card is inserted properly. See page 68.
	q Call your program providers. See “Customer Support” on page 2.
Remote control does not work	q To operate your TV or other video components, make sure you’ve programmed
	the remote properly. See “Programming the Remote Control” on page 85. Note:
	The remote codes may be erased whenever you remove the batteries. Program
	the remote again if you’ve removed or replaced the batteries.
	q Press the appropriate FUNCTION button (SAT, TV, VTR(VCR)) for the
	component you want to operate. These buttons flash to indicate which
	component the remote control is set to operate.
	q Check to make sure the batteries are inserted correctly, and that the batteries are
	not dead. See page 6.
	q SAT-A4 Only: If you are having problems with the RF function, check that the RF
	antenna is connected properly and that you are using the remote control within
	operating range of the Digital Satellite Receiver (see “Setting Up the RF Antenna
	(SAT-A4 Only)” on page 19). Make sure that RF transmission is enabled (see
	“Selecting IR/RF Transmission (SAT-A4 Only)” on page 71). Make sure the
	Digital Satellite Receiver and remote control are using the same security code
	(see “Setting the Security Code (SAT-A4 Only)” on page 72).
	q Try removing the batteries and reinserting them without touching any buttons
	on the remote control.
Audio Noise	q If you connect the DIGITAL OUT terminal to a device that is not Dolby Digital
	compatible, set the Dolby Digital Option to OFF (page 58).
	Not all optical terminals on A/V receivers are Dolby Digital compatible.
	If you are unable to resolve problems with your system, please see
	“Customer Support” on page 2 for customer support information and
	telephone numbers.

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