Troubleshooting

This sections contains answers to frequently asked questions and explains how to remove paper misfeeds.

XFREQUENTLY ASKED QUESTIONS . . . . . . . . . . . . . . . 132 XREMOVING MISFEEDS . . . . . . . . . . . . . . . . . . . . . . . . . . 138

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Sharp TINSE4377FCZZ, MX-B401 quick start Troubleshooting

Contents

Troubleshooting System settingsBefore using the machine MODEL MX-B401 Software Setup Guide Maintenance Safety GuidePrinted manuals Quick Start Guide Operation Guide Manuals in PDF formatConvenient methods for using the Operation Guide BEFORE USING THE MACHINE 2 Select the all custom setting list in the touch panel SETTINGS keyCHECKING THE IP ADDRESS 1 Press the SYSTEM Access the Web server in the machine to open the Web pages ACCESSING THE WEB SERVER IN THE MACHINEOpening the Web pages Downloading the Operation Downloading the Operation GuideGuide 1 Click Operation Manual Before using the machine TABLE OF CONTENTSENLARGEMENT/REDUCTION Preset Ratios / Zoom Copying Faxing Printing Troubleshooting System settingsSYSTEM SETTINGS ScanningPage XPART NAMES AND FUNCTIONS XSUPPLIES XOPERATION PANEL XUSING THE TOUCH PANEL XUSER AUTHENTICATION XHOME SCREENXIMAGE CHECK FUNCTION PREVIEW XPLACING ORIGINALS XCHANGING PAPER IN A TRAY PART NAMES AND FUNCTIONS SUPPLIES Image send indicators OPERATION PANELPrint mode indicators SYSTEM SETTINGS key POWER SAVE key POWER keyMain power indicator Numeric keys Brightness adjustment key USING THE TOUCH PANELMode select keys COPY key Using general keys Job Status display Checking the status of the machineSystem display MFP Status display User authentication methods USER AUTHENTICATIONLogin by user number Login by login name and password Logging out How to log out 1st screen HOME SCREEN2nd screen IMAGE CHECK FUNCTION PREVIEW Checking the content of a file stored in the machineConvenient uses of image check Data that can be checked Scroll the display Change pages Change the display magnification The content of the data appears here In the touch panel, you canExample The image check screen for a received fax Image Check Using the document glass Using the automatic document feederPLACING ORIGINALS Landscape originals Portrait originalsOriginals Portrait original Names of the trays CHANGING PAPER IN A TRAYPrint side face up or face down Tray Indicator line Loading paper in a trayThe loaded paper should not go higher than these protrusions Insert the paper with the print side face up 2 Configure the tray settings in the touch panel Changing the tray settings1 Touch the Paper Tray Settings key 2 Touch the Tray Settings key 4 Select Recycled from the Type select box Select settings in the touch panel. Continued5 Make Sure that Auto-Inch is selected in the Size select box 6 Touch the OK key Example Loading an envelope Loading paper in bypass tray Copying X ENLARGEMENT/REDUCTION Preset Ratios ZoomXBASE SCREEN OF COPY MODE XMAKING COPIES X2-SIDED COPYING Automatic Document Feeder Select copy settings in the base screen BASE SCREEN OF COPY MODE 7 Paper select display MAKING COPIES 2 Select settings in the touch panel1 Touch the COPY key 2 Touch the Original key 5 Make sure that the desired paper size is selected 3 Set the number of copies and then press the START keyCorrect sets Cancel scanning Cancel copying 2-SIDED COPYING Automatic Document Feeder Select settings in the touch panel1 Set the original size 2 Touch the 2-Sided Copy key 3 Touch the 1-Sided to 2-Sided key 4 Touch the OK key 3 Set the number of copies and then press the START key COPYING ON SPECIAL PAPER Bypass Copy 3 Select settings in the touch2 Insert paper in the bypass tray 4 Touch the Heavy Paper key 5 Touch the Auto-Inch key 4 Set the number of copies and then press the START key6 Touch the OK key 7 Touch the bypass tray key 8 Touch the OK key A Touch to select one of trays 1 to B Touch to select the bypass tray Selecting a trayC Touch to set the type of paper in the bypass tray 1 Touch the Exposure key 2 Touch the Light Original key SELECTING THE EXPOSURE AND IMAGE TYPE3 Darken the printed result with the key Exposure adjustment 3 Set the number of copies and then press the START key 1 Touch the Original key 2 Touch the 5-1/2 x 8-1/2 key FITTING THE COPY IMAGE TO THE PAPER Automatic Ratio Selection3 Touch the OK key 4 Touch the Paper Select key 5 Touch the tray that has the desired paper size 6 Touch the OK key 4 Press the START key 3 Set the number of copies7 Touch the Auto Image key Cancel scanning Cancel copying 2 Touch the Copy Ratio key ENLARGEMENT/REDUCTION Preset Ratios / Zoom3 Touch the key Ratio-specified copy 5 Set the copy ratio to 55% with the key 4 Touch the 50% keyTouch the preset ratio key that is closest to 55% the desired ratio The key decreases the ratio in 1 Touch the Interrupt key while the machine is printing INTERRUPTING A COPY RUN Interrupt CopyThe side to be scanned must be face up! 2 Place the originals Storing a job program STORING COPY OPERATIONS Job Programs1 Press the #/P key 1 Touch the Store/Delete tab 3 Select the copy settings that you wish to store Using a job programDeleting a job program 2 Touch the key of the desired job program 3 Read the displayed message and touch the Delete key 2 Touch the key of the job program that you wish to delete4 Touch the Exit key Special modes SPECIAL MODES SELECTING A SPECIAL MODE reverse side using the keys1 Touch the Special Modes key 2 Touch the Margin Shift key 3 Select 3/4 for the front side and 3/4 for the 3 Set the number of copies and then press the START key Adding margins Margin Shift CONVENIENT COPY FUNCTIONSErasing peripheral shadows Erase Making copies in pamphlet format Pamphlet Copy Copying a large number of originals at once Job Build Adding inserts when copying on transparency film Transparency InsertsCopying two original pages onto one sheet of paper 2in1 Printing the date or a stamp on copies Stamp Copying both sides of a card onto one sheet of paper Card ShotRepeating photos on a copy Photo Repeat Inverting the image Mirror Image Reversing black and white in a copy B/W Reverse Adjusting the sharpness of an image SharpnessChecking copies before printing Proof Copy Copying in the center of the paper Centering Copying thin originals Slow Scan Mode Copying originals that are different sizes Mixed Size OriginalCopying multiple business cards Business Card Scan XSELECTING PRINT SETTINGS XCONVENIENT PRINTER FUNCTIONS XPRINTING XCANCELING PRINTING AT THE MACHINEPrinting PRINTING 1 Select the print 1command in the applicationWindows 2 Open the printer driver properties window 4 Click the Print button 3 Select print settings1 Click the Paper tab 2 Select Letter 2 Click the Help button Using printer driver help1 Open the printer driver properties window 1 Select the printer driver of the machine 2 Click the Preferences When the information icon appears To view Help for a specific setting 1 Open the page setup Setting the paper size2 Select paper settings 2 Select Page Setup 2 Select print settings 2 Select print settings and click the Print buttonPrinting a file 1 Execute printing from TextEdit 3 Touch the key of the print job that you wish to cancel CANCELING PRINTING AT THE MACHINE1 Touch the Print Job tab 2 Change the print job status mode to Spool or Job Queue Select print settings SELECTING PRINT SETTINGS2 Select Invoice 3 Select Fit To Paper Size 4 Select the desired type of borderline 1 Select Layout 2 Select 3 Select the order of the pages Printing on both sides of the paper 2-sided printing CONVENIENT PRINTER FUNCTIONSFitting the print image to the paper Fit To Paper Size Stapling printed pages Staple Printing multiple images on one page N-Up PrintingWhen a finisher is installed Use this function to staple printed output Image adjustment function Functions to adjust the size and orientation of the imageThe machine also has these functions Convenient functions for creating pamphlets and postersPage Faxing XCHANGING THE EXPOSURE XCHANGING THE RESOLUTION XSTORING A FAX NUMBERXBASE SCREEN OF FAX MODE XSENDING A FAX XCHANGING THE SIZE OF A FAX X FORWARDING RECEIVED FAXES Fax Data Select fax settings in the base screen BASE SCREEN OF FAX MODE 8 Resend key / Next Address key 1 Touch the IMAGE SEND key SENDING A FAX2 Make sure that the size of the placed original is displayed Cancel scanning 1 Touch the Original key 2 Touch the 2-Sided Booklet key CHANGING THE SIZE OF A FAX3 Make sure that the size of the placed original is displayed 4 Touch the Send Size key 5 Touch the 11 x 17 key 6 Touch the OK key 7 Touch the OK key 3 Enter the fax number of the first destinationCancel scanning Correct a mistake 1 Touch the Exposure key CHANGING THE EXPOSURE2 Touch the Manual key 3 Touch the key to darken the exposure 1 Touch the Resolution key 2 Touch the Fine key CHANGING THE RESOLUTION3 Touch the Half Tone key Half Tone cannot be selected when Standard is selected Storing an individual key STORING A FAX NUMBER1 Touch the Address Control key 2 Touch the Address Book key 4 Select Fax from the Address Type select box 3 Touch the Add New key5 Touch the Address Name text box 6 Touch the Initial text box FORWARDING RECEIVED FAXES Fax Data Forward 2 Touch the Fax Settings key1 Touch the Fax Data Receive/Forward key Transfer the received data to another device? CancelOK 3 Touch the Execute key in Forward Received Data 4 Touch the OK key One-touch keys CONVENIENT DIALING METHODS1 Touch the Address Book key 2 Touch the key of the desired destination 1 Touch the Resend key 2 Touch the key of the desired destination Resending 1 Touch the key Speed dialing2 Enter the 3-digit search number with the numeric keys Touch the Speaker key Dialing using the speaker 2 Enter the fax number of the first destination SENDING THE SAME FAX TO MULTIPLE DESTINATIONS Broadcast Transmission 2 Touch the one-touch key in which the desired destination is stored 3 Select settings in the touch panel3 Touch the To key 4 Touch the Address Review key 5 Check the destinations and then touch the OK key SPECIAL FAX MODES 2 Touch the Erase key 1 Touch the Special Modes key3 Set the erasure width to 3/4 with the keys Cancel scanning CONVENIENT FAX FUNCTIONS This function can only be used on a Windows computer Sending a fax directly from a computer PC-FaxPage Scanning XCHANGING THE RESOLUTION XCHANGING THE FILE FORMATXNETWORK SCANNER FUNCTION XBASE SCREEN OF SCAN MODE XSCANNING AN ORIGINAL X CHANGING THE EXPOSURE AND ORIGINAL IMAGE TYPE and then NETWORK SCANNER FUNCTIONScan modes USB memory mode BASE SCREEN OF SCAN MODE SCANNING AN ORIGINAL 1 Select settings in the touch panel1 Touch the IMAGE SEND key 2 Touch the Scan tab 1 Make sure that the size of the placed original is displayed 4 Press the START key 2 Read the displayed message and touch the OK key CHANGING THE EXPOSURE AND ORIGINAL IMAGE TYPE3 Touch the Text/Prtd. Photo key 4 Darken light colors with the key 3 Select the destination and then press the START key 2 Touch the 300X300dpi key 3 Touch the OK key 1 Touch the Resolution key300X300dpi 1 Touch the File Format key CHANGING THE FILE FORMAT3 Change the mode to Color/Grayscale mode 4 Touch the TIFF key 3 Select the destination and press the START key5 Touch the High key a smaller file size STORING A DESTINATION 8 Touch the E-mail Address text box 4 Select E-mail from the Address Type select box One-touch key CONVENIENT TRANSMISSION METHODS2 Touch the key in which the desired destination is stored 1 Touch the Resend key Search number sending EEE EEE 4 Touch the To key 5 Touch the Address Review keyHHH HHH 6 Check the destinations and then touch the OK key 3 Press the START key Scan mode SPECIAL SCAN MODES 1 Touch the Special Modes key 2 Touch the Suppress Background key This function cannot be used when the original is scanned in Mono2 3 Read the displayed message and touch the OK keyHere 1 is set for the lightest background Erasing peripheral shadows on the image Erase CONVENIENT SCANNER FUNCTIONSWhitening faint colors in the image Suppress Background Scanning both sides of a card onto a single page Card Shot Scanning many originals at once Job Build Document filing X APPENDING INFORMATION WHEN STORING A Uses of the document filing function DOCUMENT FILINGCopy Print The document filing function is convenient in these situations Features that make the document filing function even more convenientIn this situation Document filing is convenient 1 Touch the Quick File key QUICKLY SAVING A JOB Quick File2 Touch the OK key 1 Touch the File key APPENDING INFORMATION WHEN STORING A FILE File2 Touch the User Name key Password 6 Touch the Stored to key 7 Touch the User 1 key 8 Touch the OK key 3 Touch the Name 1 key 4 Touch the OK key 5 Touch the File Name keyA text entry screen appears. Enter a file name Name 3 Set the number of copies and then press the START key Touch the Scan to HDD tab SAVING A DOCUMENT ONLY Scan to HDD1 Touch the DOCUMENT FILING key The base screen of document filing mode appears 4 Press the START key PRINTING A SAVED FILE 5 Touch the Image Check key to check the content of a fileSelect the file and print it 1 Touch the DOCUMENT FILING key 2 Touch the Main Folder key XSYSTEM SETTINGS System settings Displaying the system settings screen SYSTEM SETTINGSWhat you can do in the system settings Settings System settings administrator Page Troubleshooting Making a copy of a non-standard size original FREQUENTLY ASKED QUESTIONS1 Place the originals 2 Enter the original size 4 Select the bypass tray 3 Place paper in the bypass tray Printing on envelopes 2 Tray Settings1 Place paper in the bypass tray 1 Select the size of the envelope in Paper Size 3 Select settings in the printer driver2 Select Bypass Tray from Paper Source in Paper Selection 3 Select Envelope in Paper Type 1 Check details on the job Changing the paper size used for a print job2 Change the paper size used for the job 1 Select the job whose status is Paper Empty 2 Touch the Detail key Checking the machines communication record Adjusting the volume of the ringer AInstructions for removing the REMOVING MISFEEDSmisfeed appear here BAnimation showing what to do Illustrations and the operation panel shown in this manual Please notePage Page SHARP ELECTRONICS CORPORATION MX-B401 Quick Start GuideThis manual has been printed using a vegetable-based 2009B