IKEA OV9 manual What does this guarantee cover?

ENGLISH 16

What does this guarantee cover?

The guarantee covers faults of the appliance, which have been caused by faulty construc- tion or material faults from the date of pur- chase from IKEA. This guarantee applies to domestic use only. The exceptions are speci- fied under the headline “What is not covered under this guarantee?” Within the guarantee period, the costs to remedy the fault e.g. re- pairs, parts, labour and travel will be cov- ered, provided that the appliance is accessi- ble for repair without special expenditure. On these conditions the EU guidelines (Nr. 99/44/EG) and the respective local regula- tions are applicable. Replaced parts become the property of IKEA.

What will IKEA do to correct the problem?

IKEA appointed service provider will exam- ine the product and decide, at its sole discre- tion, if it is covered under this guarantee. If considered covered, IKEA service provider or its authorized service partner through its own service operations, will then, at its sole dis- cretion, either repair the defective product or replace it with the same or a comparable product.

What is not covered under this guarantee?

•Normal wear and tear.

•Deliberate or negligent damage, damage caused by failure to observe operating in- structions, incorrect installation or by con- nection to the wrong voltage, damage caused by chemical or electro-chemical re- action, rust, corrosion or water damage in- cluding but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmen- tal conditions.

•Consumable parts including batteries and lamps.

•Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible color differences.

•Accidental damage caused by foreign ob- jects or substances and cleaning or un- blocking of filters, drainage systems or soap drawers.

•Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to have been caused by production faults.

•Cases where no fault could be found dur- ing a technician’s visit.

•Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where non- original parts have been used.

•Repairs caused by installation which is faulty or not according to specification.

•The use of the appliance in a non-domestic environment i.e. professional use.

•Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, if IKEA delivers the product to the customer's delivery address, then dam- age to the product that occurs during this delivery will be covered by this guarantee.

•Cost for carrying out the initial installation of the IKEA appliance. However, if an IKEA service provider or its authorized service partner repairs or replaces the appliance under the terms of this guarantee, the serv- ice provider or its authorized service part- ner will re-install the repaired appliance or

install the replacement, if necessary.

This restriction do not apply to fault-free work carried out by a qualified specialist us- ing our original parts in order to adapt the appliance to the technical safety specifica- tions of another EU country.

How country law applies

The IKEA guarantee gives You specific legal rights, which covers or exceed local de- mands. However these conditions do not limit in any way consumer rights described in the local legislation