Trouble-shooting
Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department
1.SYMPTOM: THE SPA WILL NOT OPERATE
a.Check to see if the GFCI breaker is tripped or was not turned on. Reset the GFCI breaker.
2.SYMPTOM: THE CIRCUIT BREAKER OR THE GFCI TRIPS WHILE THE SPA IS OPERATING
a.Reset the circuit breaker or the GFCI. If the cir- cuit breaker or the GFCI trips again, contact a qualified electrician for service.
3.SYMPTOM: THE PUMP HUMS
a.The filter may be dirty or damaged. Remove the filter from the filter housing and clean or replace the filter (see page 13).
b.The pump may have a foreign object stuck in the impeller. Contact our customer service department.
c.The pump may have a loose wire connection. Contact our customer service department.
d.The filter cap may not be sealed. Tighten the filter cap.
4.SYMPTOM: THE PUMP HUMS, BUT DOES NOT ROTATE
a.The pump may be jammed. Contact our cus- tomer service department. If your spa is no longer under warranty, contact a local spa and pool service provider.
5.SYMPTOM: THE PUMP IS NOISY WHILE OPERATING
a.There may be debris in the pump. Contact our customer service department.
b.The pump may have a bad bearing. Contact our customer service department.
6.SYMPTOM: THE WATER DOES NOT HEAT
a.Make sure that the hydrotherapy spa is fully covered with the spa cover. The spa cover must be tight for the water to heat. Set the air control to low. The water will heat at a rate
of 6°F per hour. If you are using the spa indoors and the room temperature is main- tained at 70°F, it will take approximately 6 to 8 hours for the water to reach the set tempera- ture.
b. If you are using the hydrotherapy spa outdoors, it may take longer for the water to heat. See the chart below for the approximate heating time.
Air Temperature | Heating Time |
70°F + | 6 to 8 hours |
50°F to 70°F | 9 to 11 hours |
30°F to 50°F | 12 to 14 hours |
b. If the water still has not heated after 24 hours, contact our customer service department.
7.SYMPTOM: THE WATER IS NOT BEING CLEANED BY THE FILTER
a.Check to see if the filter is in place. Clean or replace the filter if it is dirty.
b.Check the chemical balance of the water. If the pH is incorrect, the sanitizing agents will not function properly.
8.SYMPTOM: THE WATER PULSATES OR THERE IS MINIMUM WATER FLOW
a.This usually occurs only when the water level is low. Add water until it is
b.The filter cover may not be tight. Make sure the filter cover is tight.
c.The skimmer basket may not be seated proper- ly. The top of the basket must be flush with the bottom of the weir door.
9.SYMPTOM: THE WATER LEVEL DROPS
a.Some water loss due to evaporation is normal. If rapid water loss occurs, or if you notice wet- ness on the floor around the hydrotherapy spa, the spa shell may have a leak. Contact your local pool and spa service provider for repairs.
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