Troubleshooting

4 Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the system.

For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the mini baseboard management controller (mBMC), and the hot-swap controller (HSC). See “Additional Information and Software” for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers.

Intel provides a package called the “Platform Confidence Test” that may help with your diagnostics. See “Additional Information and Software” for a link to this software.

If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.

Resetting the System

Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below.

To do this:

Press:

 

 

Soft boot reset to clear the system memory and reload the operating system.

<Ctrl+Alt+Del>

 

 

Clear system memory, restart POST, and reload the operating system.

Reset button

 

 

Cold boot reset. Turn the system power off and then on. This clears system memory,

Power off/on

restarts POST, reloads the operating system, and halts power to all peripherals.

 

 

 

Problems following Initial System Installation

Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly Installed Application Software.”

First Steps Checklist

‰Is AC power available at the wall outlet?

‰Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source.

‰Are all cables correctly connected and secured?

‰Are the processors fully seated in their sockets on the server board?

‰Are all standoffs in the proper location and not touching any components, causing a potential short?

‰Are all add-in PCI boards fully seated in their slots on the server board?

‰Are all jumper settings on the server board correct?

‰Are all jumper and switch settings on add-in boards and peripheral devices correct? To check these settings, refer to the manufacturer’s documentation that comes with them. If applicable, ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt.

Intel Server Board SE7210TP1-E User Guide

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Intel SE7210TP1-E Troubleshooting, Resetting the System, Problems following Initial System Installation, To do this Press
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SE7210TP1-E specifications

The Intel SC5200, SR1325TP1-E, SE7210TP1-E, and SC5250-E are high-performance server boards designed to meet the demands of data-intensive applications and enterprise environments. These boards represent Intel's commitment to delivering reliable and scalable solutions for modern computing needs.

The Intel SC5200 is a versatile server chassis that supports a range of Intel processors, making it ideal for various applications. It features a robust design that ensures high levels of reliability and uptime. The SC5200 supports multiple drive bays, offering extensive storage options, and is equipped with advanced cooling solutions to maintain optimal operating temperatures during heavy workloads.

The SR1325TP1-E is a server board designed for Intel's Xeon processors, providing excellent performance for demanding server tasks. A standout feature of this board is its support for Intel's Virtualization Technology, which enables efficient resource management and improved performance when running multiple virtual machines. The SR1325TP1-E also includes multiple PCI Express slots, allowing for expandable connectivity options and the ability to add high-speed networking or storage controllers as needed.

On the other hand, the SE7210TP1-E is specifically designed for entry-level servers. It supports dual Intel Xeon processors, providing outstanding processing power in a compact form factor. This board emphasizes energy efficiency while still delivering essential performance features, with support for error-correcting code (ECC) memory, enhancing data integrity and system reliability.

The SC5250-E enhances the capabilities of Intel's server offerings with support for high-density configurations. It features an advanced Intel I/O controller hub, which provides high-speed connectivity options, including SATA and USB ports. The SC5250-E supports advanced RAID configurations, allowing for robust data redundancy and protection strategies that are vital in enterprise environments.

These servers are designed with security features in mind, integrating Intel's Trusted Execution Technology, which safeguards sensitive data and enhances protection against various security threats. Overall, the Intel SC5200, SR1325TP1-E, SE7210TP1-E, and SC5250-E exemplify Intel's dedication to providing powerful, reliable, and efficient server solutions that cater to the evolving needs of businesses and enterprises.
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