Intel SE7210TP1-E Getting Help

Getting Help

Intel Server Board SE7210TP1-E User Guide 48

Getting Help

World Wide Web

http://www.support.intel.com/support/motherboards/server/SE7210TP1-E

Telephone

All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card

excha nge rate plus ap plicabl e taxes . (Intel reserves the right to change the pricing for telephone support at

any time without notice).

Before calling, fill out an “Intel® Server Issue Report Form.” A sample form is provided on the following

pages. However, for the fastest service, please submit your form via the Internet.

In U.S. and Canada 1-800-404-2284

In Europe

UK 0870 6072439

France 01 41 918529

Germany 069 9509 6099

Italy 02 696 33 276

Spain 91 377 8166

Finland 9 693 79297

Denmark 38 487077

Norway 23 1620 50

Sweden 08 445 1251

Holland 020 487 4562

In Asia-Pacific region

Australia 1800 649931

Hong Kong 852 2 844 4456

Korea 822 767 2595

PRC 800 820 1100

Singapore 65 213-1311

Taiwan 2 2545-1640

India 0006517-830 3634

Indonesian 001-803 65 7249

Malaysia 1-800 80 1390

New Zealand 0800 444 365

Pakistan 632 6368415 (IDD via Philippines)

Philippines 1-800 1 651 0117

Thailand 1-800 6310003

Vietnam 632 6368416 (IDD via Philippines)

In Japan

0120-868686 (Domestic)

81-298-47-0800 (outside country)

In Latin America

Brazil 0021-0811-408-5540

Mexico 001-800-628-8686

Colombia 980-9-122-118

Costa Rica 0-800-011-0395

Panama 001-800-628-8686

Chile 800-532-992

Miami 1-800-621-8423

Ecuador 999-119, 800-628-8686 (via AT&T)

Guatemala 99-99-190, 800-628-8686 (via AT&T)

Venezuela 800-11-120, 800-628-8686 (via AT&T)

Argentina 001-800-222-1001, 800-628-8686 (via AT&T)

Paraguay 008-11, 800-628-8686 (via AT&T)

Peru 0-800-50000, 800-628-8686 (via AT&T)

Uruguay 000-410, 800-628-8686 (via AT&T)

For an updated support contact list, see http://www.support.intel.com/support/motherboards/server/SE7210TP1-E

Contents

Main Disclaimers * Preface About this Manual Manual Organization Product Accessories Additional Information and Software Safety Information Warnings Safety Cautions Wichtige Sicherheitshinweise Intel Server Boards and Server Chassis Safety Information Consignes de scurit Contents 2 Server Board Installations and Upgrades.................................................. 19 Regulatory and Compliance Information........................................................ 44 Figures Tables Page 1 Server Board Features Server Board Features 12 Intel Server Board SE7210TP1-E User Guide Table 1 summarizes the major features of the server board. Table 1. Server Board Features Server Board Features (continued) Server Board Connector and Component Locations Figure 2. Intel Server Board SE7210TP1-E Layout Server Board Features 14 Intel Server Board SE7210TP1-E User Guide Internal Component Connections Figure 3. Making Connections to the Server Board Configuration Jumpers Figure 4. Configuration Jumper Location Table 2. Configuration Jumper [J1D1] Server Board Features 16 Intel Server Board SE7210TP1-E User Guide Back Panel Connectors AB C D EF Figure 5. Back Panel Connectors Page 2 Server Board Installations and Upgrades Before You Begin Tools and Supplies Needed Installing and Removing Memory Installing DIMMs Removing DIMMs Installing or Replacing the Processor NOTES AABBCC CAUTIONS Page Page Removing the Processor Installing a PCI Card Replacing the Backup Battery WARNING ADVARSEL! ADVARSEL VARNING VAROITUS Page Server Utilities Intel Server Board SE7210TP1-E User Guide 27 3 Server Utilities BIOS Setup Table 4. Keyboard Commands Upgrading the BIOS Preparing for the Upgrade Recording the Current BIOS Settings Obtaining the Upgrade Creating a Bootable Diskette Upgrading the BIOS Changing the BIOS Language Recovering the BIOS Manually Recovering the BIOS Clearing the Password Clearing the CMOS 4 Troubleshooting Resetting the System Problems following Initial System Installation First Steps Checklist Hardware Diagnostic Testing CAUTION Verifying Proper Operation of Key System Lights Confirming Loading of the Operating System Specific Problems and Corrective Actions Power Light Does Not Light No Characters Appear on Screen Characters Are Distorted or Incorrect System Cooling Fans Do Not Rotate Properly Diskette Drive Activity Light Does Not Light CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Cannot Connect to a Server Problems with Network System Boots when Installing PCI Card Problems with Newly Installed Application Software Problems with Application Software that Ran Correctly Earlier Devices are not Recognized under Device Manager (Windows* Operating System) Hard Drive(s) are not Recognized Bootable CD-ROM Is Not Detected Troubleshooting 40 Intel Server Board SE7210TP1-E User Guide LED Information Troubleshooting Intel Server Board SE7210TP1-E User Guide 41 BIOS Error Messages Table 5. BIOS Error Messages BIOS POST Beep Codes BIOS Recovery Beep Codes Page Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance Product EMC Compliance Product Regulatory Compliance Markings Electromagnetic Compatibility Notices FCC (USA) Industry Canada (ICES-003) Europe (CE Declaration of Conformity) Taiwan Declaration of Conformity Korean RRL Compliance Australia / New Zealand Getting Help Intel Server Board SE7210TP1-E User Guide Getting Help World Wide Web http://www.support.intel.com/support/motherboards/server/SE7210TP1-E Telephone Intel Server Issue Report Form Operating System Information Peripheral Information Hard Drive Information: Complete Problem Description