Troubleshooting
Turn off the server power by using the power button on the front of the system.
Unplug the AC power cord(s) from the server.

Problems with Newly Installed Application Software

Problems that occur when you run new application software are usually related to the software, not
the server hardware. Faulty equipment is unlikely, especially if other software runs correctly.
Check the following:
Make sure the system meets the minimum hardware requirements for the software. See the
software documentation.
Make sure the software is properlyinstalled and configured for the system. See the software
documentation.
Use only an authorized copy. Unauthorized copies often do not work.
If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different
diskette.
Make sure the correct device drivers installed.
If the problems persist, contact the software vendor’s customer service representative.

Problems with Application Software that Ran Correctly Earlier

Problems that occur after the system hardware and software have been running correctly sometimes
indicate equipment failure. However, they can also be caused by file corruption or changes to the
software configuration.
Check the following:
If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different
diskette.
Uninstall and reinstall the software. Make sure all necessary files are installed.
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard
input is incorrect), a marginal power supply, or other random component failures.
If you suspect that a transient voltage spike, power outage, or brownout might have occurred,
reload the software and try running it again. Symptoms of voltage spikes include a flickering
video display, unexpected system reboots, and the system not responding to user commands.
✏ NOTE
Random errors in data files: If you are getting random errors in your data
files, they may be getting corrupted by voltage spikes on your power line. If
you are experiencing any of the above symptoms that might indicate voltage
spikes on the power line, you may want to install a surge suppressor between
the power outlet and the system power cord.
Intel® Entry Server Board SE7221BA1-E User Guide 31