4. HEADSET OPERATION
The IQ560E can be configured to suit many different headsets - please consult the INSTALLATION section for details to get the best performance from your headset.
CLARIA “ALERT” FEATURE
The IQ560E is designed to support the “Alert” feature available on the Claria headset. When pressing the HEADSET key on the telephone, the “Alert” indicator on the Claria headset will illuminate, signifying that the user is on a call. This feature can be used effectively in call center applications so that the user’s colleagues will be aware that the user has a call in progress.
BASIC OPERATION
To make or receive an outgoing call using the headset:
•Press the HEADSET Key. Dial tone will be heard in the HEADSET
•If you are making an outgoing call, dial the required number on the keypad
•Lifting the handset during headset mode will revert to handset mode operation
•To revert back to headset mode operation during handset mode, press the HEADSET Key
•To hang up, press the HEADSET key or replace the handset.
HEADSET/HANDSET/HANDSFREE MODES
A call can be moved from one mode to any other by pressing the appropriate key (Headset or Handsfree) or by lifting the Handset.
TRAINEE/SUPERVISOR MODE
Allows for the HANDSET and a HEADSET to be used in tandem. This will enable a supervisor to monitor a trainee’s progress during a call, or ‘take over’ a call. The following procedures assume that the trainee is wearing the HEADSET and a call is in progress.
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