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10.0 Troubleshooting Guide
TROUBLESHOOTING GUIDE
Symptom | Probable Cause | Solutions | |
Wheelchair power is ON, but | System tilted/ elevated beyond the | Return seating system to neutral (home) | |
Drive Lockout (DLO) angle | position. | ||
system does not Drive | Drive Motors not engaged | Engage Drive Motors | |
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| Low batteries | Check/ Charge/ Replace Batteries | |
Seating System is not | Loose/ Faulty electrical connection | Check cable connections/ Check cable | |
functioning | ties (too tight/ too loose) | ||
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| Blown fuse | Inspect/ Replace fuse. | |
| Loose/ Faulty electrical connection | Check cable connections/ Check cable | |
| ties (too tight/ too loose) | ||
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Intermittent Seating System | Faulty Power Harness | Check/ Replace Power Harness | |
functions (day to day, during tilt, |
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during recline…) | Faulty Mercury Switch | Check/ Replace mercury switch | |
| Spongy Battery (fluctuating charge) | Check/ Replace Battery | |
Drive Lockout (DLO) is not | Relay box not programmed correctly | Check the relay box configuration guide | |
and verify dip switch/ jumper settings. | |||
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functioning | Mercury Switch is not | Adjust Mercury Switch. | |
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DLO red indicator light does not | Faulty Mercury Switch | Check/ Replace mercury switch | |
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light up | Mercury Switch is not | Adjust Mercury Switch. | |
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DLO red indicator light is ON, | Incorrect switch settings in relay box | Check dip switch/ jumper settings in relay | |
box (refer to the Configuration Guide) | |||
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but no lockout | Incorrect wiring connections | Check connections. | |
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| Loose/ faulty electrical connection | Check connections. | |
Limit switch not functioning | Faulty limit switch | Check/ Replace limit switch | |
properly | |||
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| Limit switch is not | Adjust Limit Switch | |
| Faulty limit switch | Check/ Replace limit switch | |
System only operates in one | Limit switch is not | Adjust Limit Switch. | |
direction | |||
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| Low Voltage/ Battery not charged | Test system power cable using Voltmeter/ | |
| Charge batteries (Lazarus) | ||
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| Joystick not plugged in | Inspect cable connection | |
Joystick will not function | Joystick not turned on | Turn on power to the Joystick via the | |
keypad | |||
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| Blown base fuse | Inspect/ Replace fuse | |
Tilt/Recline actuator keeps | Pinched switch harness | Adjust harness/ cable position to prevent | |
pinching | |||
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running | Stuck switch | Inspect/ Repair / Replace switch | |
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| Pivot point(s) sticking | 1st - oil pivot(s) | |
System 'squeaks' during | 2nd - lightly grease pivot(s) | ||
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actuator functions | Slide channel sticking | lightly grease channels (eg. | |
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*Note: For further assistance on these or any other issues, contact our Technical Service Department at
TRD0000, TRx Owner’s Manual- Rev. 5.0, January 20, 2005