Trouble Shooting
Basic Troubleshooting
ION™
-Make sure the drive is turned on before you
-Make your new IOGEAR® ION™ Drive is the only device hooked into the USB 2.0 port.
-Do not use a hub or repeater in connecting your drive to the computer.
-Use the
-Check all cable connections.
-Use other IOGEAR®
-Make sure you have Critical Updates from the Microsoft® Website at http://windowsupdate.microsoft.com; then, click on “Product Updates”, select the latest Critical Update package for your Windows® OS, and then click “Download”.
Other Issues
At the very least, make sure your computer has all available updates provided by the manufacture of both your hardware and software. Updates can be found at http://www.versiontracker.com, http://www.download.com or http://www.usbman.com. Upgrade your CPU firmware to the latest revision. Please read all text on the down- load pages to determine which firmware update is appropriate for your computer.
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