Dish Network Solo 351 manual Troubleshooting Tables, 013

		Troubleshooting Tables
Message Number	Possible Reason	What to Do
	• You may have tried to tune to a	• You must buy a channel before you can tune to a program on
013, 014	program on a channel which you	that channel. Call the Customer Service Center to buy the
	have not bought.	channel, or if you believe this message was displayed by
		mistake.
	• You may have just plugged in the	• Wait a few minutes to see if the message is removed. Make sure
	receiver, and it is acquiring the	that all required cables are in place, and check that all cable
	satellite signal. Or, the receiver	connections are tight and dry (for outdoor cables).
015	may have temporarily lost the	Make sure that the satellite dish has a clear line of sight to the
	signal.	satellite. Check whether branches or leaves have grown into the
		line of sight.
		• Check that the Signal Strength bar in the Point Dish/
		Signal menu is green and displays the word Locked. If not,
		contact your installer to re-aim the satellite dish.
	• The receiver may not be	• You must connect the receiver to an active telephone connection
	connected to an active telephone	at all times. If you install two or more receivers, you must
018	line.	connect each receiver to an active telephone connection at all
		times.
	• The credit limit may have been	• Call the Customer Service Center for help checking the credit
	exceeded.	limit, and/or to get authorization to make a purchase.
	• The receiver may not yet have	• If you have authorized the receiver, wait a few minutes to see if
	been electronically linked with	the message is removed. Make sure that all required cables are
	the via the satellite signal. The	in place, and check that all cable connections are tight and dry
	satellite dish may have moved so	(for outdoor cables).
	that it is no longer picking up the	• Make sure that the satellite dish has a clear line of sight to the
	satellite signal. The cable
022		satellite. Check whether branches or leaves have grown into the
	connections may have loosened
		line of sight.
	or have moisture inside. There	• Check that the Signal Strength bar in the Point Dish/
	may be an interruption of the
	satellite signal.	Signal menu is green and displays the word Locked. If not,
		contact your installer to re-aim the satellite dish. If you have not
		authorized the receiver, call the Customer Service Center for
		help.
	• The receiver may have	• Wait a few minutes to see if the message is removed. Make sure
	temporarily lost the satellite	that all required cables are in place, and check that all cable
	signal.	connections are tight and dry (for outdoor cables).
026		Make sure that the satellite dish has a clear line of sight to the
		satellite. Check whether branches or leaves have grown into the
		line of sight.
		• Check that the Signal Strength bar in the Point Dish/
		Signal menu is green and displays the word Locked. If not,
		contact your installer to re-aim the satellite dish.
	• Pay Per View events cannot be	• Turn the receiver off via the remote "Power" button and do not
028	purchased until the receiver has	disturb for the next 15 minutes. To change channels, press the
	downloaded new software.	"Up" or "Down" arrow button on the remote or use the "Recall"
		button to return to the last viewed channel.
	• You may have tried to set a VCR	• You must set up the receiver to control the VCR before you can
032	Event Timer without having set	set a VCR Event Timer. See the Using the System for
	up the receiver to control the	instructions.
	VCR.
059	• You may have tried to close an	• If your setup includes a multi-dish switch, you must do
	installation menu without having	the Check Switch test.
	done the Check Switch test.
	• You may have aimed the satellite	• Make sure that you have selected the option for the right satellite
060	dish at one satellite, but selected	on the Point Dish/Signal menu.
	the option for another satellite on	• Make sure that the cable(s) for the satellite you have selected are
	the Point Dish/Signal menu.
		connected to the LNBF that receives signals from that satellite.
	• You may have set up the receiver	• It is very important for the receiver to get the latest operating
061	to accept a transmission (a	software, so let the receiver do so. The “download” may take
	“download”) of the latest	several minutes. Do not disturb or unplug the receiver during
	operating software via the	this time.
	satellite signal.

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