Dish Network Solo 351 manual Residential Customer Agreement, Post Receipt Exchange Program

Residential Customer Agreement

Post Receipt Exchange Program

You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will be shipped a replacement. Your original equipment will not be available for return.

The equipment you return will be checked to verify whether it is covered under this warranty. If the defective equipment is covered under this warranty, it will be replaced and shipped back to you at no additional cost (additional charges may apply outside of the continental US).

If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be charged the market price of the replacement.

Accessory Warranty

An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, cables and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH Network or your local retailer.

Residential Customer Agreement

THIS RESIDENTIAL CUSTOMER AGREEMENT IS EFFECTIVE UNTIL REPLACED. THIS

DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH

NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO NOT ACCEPT THESE

TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL

CANCEL YOUR SERVICE. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR

ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK

SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS

TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU.

IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, YOUR CONTINUED RECEIPT

OF DISH NETWORK SERVICES FOLLOWING RECEIPT OR PUBLICATION BY DISH

NETWORK ON ITS WEB SITE OF THIS AGREEMENT SHALL CONSTITUTE YOUR

ACCEPTANCE OF ITS TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL

BE LEGALLY BINDING ON YOU.

Thank you for choosing DISH Network for your television service provider.

DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support through the following toll-free number and email address

1-800-333-DISH (3474)

feedback@echostar.com

or you may write to:

DISH Network

Customer Service Center

P.O. Box 33577

Northglenn, CO 80233

and, for general knowledge, try our website at www.dishnetwork.com.

"DISH Network" is a trademark of EchoStar Satellite L.L.C.

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