Dish Network Solo 351 Using the Remote Control, What Is Happening Possible Reason What to Do

		Troubleshooting Tables
What’s Happening	What’s Wrong	What You Can Do
When you run Check Switch, you see	• The DISH Pro Twin LNBF is connected	• If the check switch summary screen
"Twin" identified as the Device/LNBF but	but the dish may not be pointed to	shows "119 W" on Dish Input 2, you
you only have signal confirmed from one	receive signal from both 110 and 119	need to point you dish 9 degrees to the
satellite.	satellites.	east and repeak your dish. Rerun check
		switch.
		• If the check switch summary screen
		shows "110 W" on Dish Input 1, you
		need to point you dish 9 degrees to the
		west and repeak your dish. Rerun check
		switch.
		• Make sure skew setting is correct for a
		Dish 500 installation at your zip code.
		Rerun check switch.
When you run Check Switch, you see	• Cables may not be rated for 2150 MHz.	• Make sure cable is rated for 2150 MHz
"Twin" identified as a Device or LNBF, but		and all accessory devices are
only odd transponders are detected.		compatible. Rerun check switch.
Getting receiver messages that signal is lost	• Check the weather conditions to see if	• Wait for weather to clear up and restore
or being acquired	heavy rain or snow could be temporarily	signal.
	block the signal.
	• Check for any obstructions in way of the	• Clear obstructions from the signal path.
	dish like new growth on trees

*Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0 specifications), and pass DC power.

Using the Remote Control

What Is Happening	Possible Reason	What to Do
You cannot find the remote control.	• N/A	• Use the receiver front panel Control
		Buttons to control the receiver until
		you find the remote. If the remote
		control is permanently lost or too
		damaged to use, call the Service Center
		to order a replacement.
When you press a button on the remote	• The remote control may be missing	• If the batteries are missing or dead,
control, the receiver does not do what you	batteries, the batteries may be	insert fresh AAA-size batteries.
expect.	incorrectly placed in the remote, or the	If the remote has fresh batteries, check
	batteries may be weak or dead.	whether they are placed according to the
		label diagram. If not, remove them and
		place correctly.
	• You may be using the wrong remote	• Make sure you are using Remote
	control (1 or 2) for the menus (TV1 or	Control 1 (2) to control TV1 (TV2)
	TV2) you are trying to operate.	menus.
When you press the remote control Power	• Other lights are too bright.	• Try other remote control buttons to see
button to turn the receiver ON, the receiver		if the receiver is responding.
front panel Power light does not light up.	• Remote control not operating properly	• Replace the remote batteries with fresh
	or the batteries are weak or dead.	ones.
	The receiver power cord not plugged	• Check that the receiver power cord is
	into a power outlet, or there may be a
		not damaged, and that the plug is
	problem with the power.
		inserted correctly into the outlet.
	• The remote control(s) may not be set to	• Make sure the remote control(s) are set
	the address(es) used by the satellite	to the same address(es) used by the
	receiver.	satellite receiver. See page 32 for
		information on changing the remote
	• You may be using the wrong remote	control address.
		• Make sure you are using Remote
	control (1 or 2) for the menus (TV1 or
		Control 1 (2) to control TV1 (TV2)
	TV2) you are trying to operate.
		menus.

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