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| Troubleshooting Tables | |
Using the Program Guide or the Browse Banner | ||||||
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| What Is |
| Possible Reason | What to Do |
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| In the Program Guide, | • | Red means that you have not | • If you want to buy a channel, call the Customer Service Center |
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| some channels have a red |
| bought the program. You must | at |
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| background. |
| buy a channel before you can |
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| tune the receiver to it. |
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| You try to display future | • | The Program Guide and | • Try displaying the Program Guide again later. By that time, |
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| programs in the Program |
| Browse Banner can display | it may show programs for the time and date you want. |
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| Guide or Browse |
| programs scheduled for an | • Turn the receiver off for about ten minutes. This will allow the |
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| Banner, but find you |
| extended, but not unlimited time |
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| Program Guide to be updated. |
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| cannot. |
| beyond the present. |
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| You try to display | • | The Program Guide and | • Contact the program providers for details on past programs. |
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| programs that have ended |
| Browse Banner can display |
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| in the Program Guide or |
| only programs that have not yet |
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| Browse Banner, but |
| ended. These features cannot |
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| find you cannot. |
| display a time earlier than the |
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| present. |
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| When you are using the | • | You may have applied a Favorite | • You can change the applied Favorite List while using the |
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| Program Guide or |
| List other than the list named All | Program Guide, by pressing the remote control Guide button |
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| Browse Banner, some |
| Chan. | repeatedly. You can choose another custom Favorite List, the |
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| channels are missing. |
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| All Chan list, which includes all of the channels, or the All |
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| • | You may have set up the locks to | Sub list, which includes all subscribed channels. |
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| • Unlock the receiver for the Program Guide to display hidden |
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| hide certain programming. | channels. |
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| • | If your setup includes a multi- | • Do the Check Switch procedure (see the installation |
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| dish switch, you may need to do | instructions |
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| the Check Switch procedure. | for details). |
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Changing Channels |
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| What Is |
| Possible Reason | What to Do |
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| You enter a desired | • | You may have made a mistake | • Carefully retry entering the channel number you want. Press the |
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| channel number. The |
| entering the channel number, or | remote control RECALL button to return to the previous |
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| channel changes, but the |
| the channel number you entered | channel number. |
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| new channel is not exactly |
| may be invalid. If so, the channel |
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| the channel you entered. |
| displayed is the closest possible |
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| to the channel you entered. If you |
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| entered the number for a channel |
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| that you have not bought, the |
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| receiver will change to the |
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| channel and allow you to buy the |
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| channel or display a message. |
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| You are scanning up or | • | If a Favorite List other than All | • Select All Chan as the active Favorite List by pressing the |
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| down through the |
| Chan is applied, the receiver | GUIDE button repeatedly. Unlock the receiver so that it does |
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| channels, and the receiver |
| will skip channels that are not on | not skip adult channels. |
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| is skipping channels that |
| the applied list. |
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| you know you have | • | If you have set up the locks to | • If you want to buy a channel, call the Customer Service Center. |
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| bought. |
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| hide adult channels and the |
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| receiver is locked, the receiver |
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| will skip such channels. |
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Page 109
