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| Troubleshooting Tables | |
Using the Telephone for Voice/Data/FAX |
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| What Is Happening |
| Possible Reason | What to Do |
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| While you are making a | • | The receiver may have tried to call | • You do not have to do anything. You can always use your |
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| telephone call, you hear |
| the Customer Service Center to | telephone line, because the receiver automatically hangs up if it |
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| “clicks.” |
| send pay per view purchase | finds the line is busy. |
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| information. When the receiver |
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| found that the telephone was busy, |
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| it automatically disconnected. |
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| The receiver cannot connect | • | Maybe the receiver is connected to | • Install a DSL filter between the receiver and the telephone wall |
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| to DISH Network. |
| a DSL (Digital Subscriber Line) | jack. |
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| phone line. |
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| You pick up the telephone to | • | The receiver was calling the | • Hang up, and then pick up the telephone again to get a dial tone. |
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| make a call, but you do not |
| Customer Service Center to send |
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| hear a dial tone. |
| pay per view information. When |
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| the receiver found that the |
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| telephone was busy, it |
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| automatically disconnected. |
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| Your computer or facsimile | • | The receiver was calling the | • Resend the FAX or modem transmission. |
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| (FAX) machine tries to send |
| Customer Service Center to send |
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| a FAX or modem |
| pay per view information. When |
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| transmission, but fails. |
| the receiver found that the |
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| telephone was busy, it |
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| automatically disconnected. The |
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| FAX or modem found that there |
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| was no dial tone, and cancelled the |
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| transmission. |
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| Your computer or FAX | • | The receiver may have tried to call | • Have the sender resend the FAX or modem transmission. |
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| machine was receiving a |
| the Customer Service Center to |
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| FAX or modem |
| send pay per view purchase |
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| transmission, but an error |
| information during the FAX or |
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| occurred. |
| mode call. When the receiver |
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| found that the telephone was busy, |
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| it automatically disconnected. This |
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| generated “clicks” that caused an |
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| error in the FAX or modem |
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| transmission. |
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Using Event Timers |
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| What Is Happening |
| Possible Reason | What to Do |
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| You try to set up an event | • | You must enter the password | • To be able to set up an event timer for the program, first enter the |
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| timer and the receiver |
| before you can create an event | password. |
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| displays a message noting |
| timer for a locked program. |
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| that the program is locked. |
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| You try to set up an event | • | You must order a pay per view | • To be able to set up an event timer for the event, first order it. |
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| timer and the receiver |
| event before you can create an |
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| displays a message noting |
| event timer for it. |
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| that the program is a pay per |
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| view event. |
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| You try to set up an event | • | You already have set up the | • To be able to set up a new event timer, delete one of the event |
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| timer, but the receiver |
| maximum number of event timers. | timers you set up earlier. |
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| displays an Error message |
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| giving you the option to |
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| delete an event timer that |
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| was set up earlier. |
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| You set up an event timer, | • | You may have set up a Reminder | • Remember that a Reminder Event Timer just reminds you that the |
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| but the receiver does not |
| Event Timer but what you should | program is about to start. An |
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| tune to the channel of the |
| have set up is an | and tunes the receiver to the channel of the program. A VCR Event |
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| program, or does not record |
| Timer, or a VCR Event Timer. | Timer reminds you, tunes the receiver, and starts the VCR. |
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| the program. |
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| You set up an event timer | • | You may have set up a timer with | • Remember that a Once event timer operates just one time. A |
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| for a program that is |
| an incorrect frequency. |
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| repeated (such as a regularly |
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| same channel at the same time. A Daily event timer does the same, |
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| scheduled program), but the |
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| Monday through Sunday. A Weekly event timer operates once a |
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| timer does not operate for a |
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| week on the same channel at the same time. |
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| showing of the program. |
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