Troubleshooting Tables

Using the Telephone for Voice/Data/FAX

 

 

 

 

 

 

 

 

 

 

 

What Is Happening

 

Possible Reason

What to Do

 

 

 

 

 

 

 

 

 

 

While you are making a

The receiver may have tried to call

• You do not have to do anything. You can always use your

 

 

 

telephone call, you hear

 

the Customer Service Center to

telephone line, because the receiver automatically hangs up if it

 

 

 

“clicks.”

 

send pay per view purchase

finds the line is busy.

 

 

 

 

 

information. When the receiver

 

 

 

 

 

 

found that the telephone was busy,

 

 

 

 

 

 

it automatically disconnected.

 

 

 

 

The receiver cannot connect

Maybe the receiver is connected to

• Install a DSL filter between the receiver and the telephone wall

 

 

 

to DISH Network.

 

a DSL (Digital Subscriber Line)

jack.

 

 

 

 

 

phone line.

 

 

 

 

You pick up the telephone to

The receiver was calling the

• Hang up, and then pick up the telephone again to get a dial tone.

 

 

 

make a call, but you do not

 

Customer Service Center to send

 

 

 

 

hear a dial tone.

 

pay per view information. When

 

 

 

 

 

 

the receiver found that the

 

 

 

 

 

 

telephone was busy, it

 

 

 

 

 

 

automatically disconnected.

 

 

 

 

Your computer or facsimile

The receiver was calling the

• Resend the FAX or modem transmission.

 

 

 

(FAX) machine tries to send

 

Customer Service Center to send

 

 

 

 

a FAX or modem

 

pay per view information. When

 

 

 

 

transmission, but fails.

 

the receiver found that the

 

 

 

 

 

 

telephone was busy, it

 

 

 

 

 

 

automatically disconnected. The

 

 

 

 

 

 

FAX or modem found that there

 

 

 

 

 

 

was no dial tone, and cancelled the

 

 

 

 

 

 

transmission.

 

 

 

 

Your computer or FAX

The receiver may have tried to call

• Have the sender resend the FAX or modem transmission.

 

 

 

machine was receiving a

 

the Customer Service Center to

 

 

 

 

FAX or modem

 

send pay per view purchase

 

 

 

 

transmission, but an error

 

information during the FAX or

 

 

 

 

occurred.

 

mode call. When the receiver

 

 

 

 

 

 

found that the telephone was busy,

 

 

 

 

 

 

it automatically disconnected. This

 

 

 

 

 

 

generated “clicks” that caused an

 

 

 

 

 

 

error in the FAX or modem

 

 

 

 

 

 

transmission.

 

 

 

 

 

 

 

 

 

Using Event Timers

 

 

 

 

 

 

 

 

 

 

 

 

What Is Happening

 

Possible Reason

What to Do

 

 

 

 

 

 

 

 

 

 

You try to set up an event

You must enter the password

• To be able to set up an event timer for the program, first enter the

 

 

 

timer and the receiver

 

before you can create an event

password.

 

 

 

displays a message noting

 

timer for a locked program.

 

 

 

 

that the program is locked.

 

 

 

 

 

 

You try to set up an event

You must order a pay per view

• To be able to set up an event timer for the event, first order it.

 

 

 

timer and the receiver

 

event before you can create an

 

 

 

 

displays a message noting

 

event timer for it.

 

 

 

 

that the program is a pay per

 

 

 

 

 

 

view event.

 

 

 

 

 

 

You try to set up an event

You already have set up the

• To be able to set up a new event timer, delete one of the event

 

 

 

timer, but the receiver

 

maximum number of event timers.

timers you set up earlier.

 

 

 

displays an Error message

 

 

 

 

 

 

giving you the option to

 

 

 

 

 

 

delete an event timer that

 

 

 

 

 

 

was set up earlier.

 

 

 

 

 

 

You set up an event timer,

You may have set up a Reminder

• Remember that a Reminder Event Timer just reminds you that the

 

 

 

but the receiver does not

 

Event Timer but what you should

program is about to start. An Auto-Tune Event Timer reminds you

 

 

 

tune to the channel of the

 

have set up is an Auto-Tune Event

and tunes the receiver to the channel of the program. A VCR Event

 

 

 

program, or does not record

 

Timer, or a VCR Event Timer.

Timer reminds you, tunes the receiver, and starts the VCR.

 

 

 

the program.

 

 

 

 

 

 

You set up an event timer

You may have set up a timer with

• Remember that a Once event timer operates just one time. A

 

 

 

for a program that is

 

an incorrect frequency.

Mon.-Fri.event timer operates Monday through Friday on the

 

 

 

repeated (such as a regularly

 

 

same channel at the same time. A Daily event timer does the same,

 

 

 

scheduled program), but the

 

 

Monday through Sunday. A Weekly event timer operates once a

 

 

 

timer does not operate for a

 

 

week on the same channel at the same time.

 

 

 

showing of the program.

 

 

 

 

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Dish Network Solo 351 manual Using the Telephone for Voice/Data/FAX, Using Event Timers