Chapter 5
Reference
Troubleshooting Tables
Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following:
1.Review the section in this Guide that relates to the problem.
2.If you cannot find a solution, then find the section in the following tables that relates to the problem.
•Read the What’s Happening column until you find the problem.
•Read the information in the Possible Reason column.
•Try each of the suggested solutions in the What to Do column.
3.For more information, call the Customer Service Center at
Note: Before calling the Customer Service Center, have ready the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number. Display the Important System Information menu to find these numbers (See Ordering Your Programming on page 4). Also, write down any error messages that the receiver displays on the television screen.
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