Dish Network Solo 351 manual Using the Menus, Using Locks

				Troubleshooting Tables
Using the Menus
	What Is		Possible Reason	What to Do
	Happening
	You were using a menu,	•	The receiver has a time-out	• Start over again.
	and it suddenly closed.		feature that closes any menu after
			several minutes of no activity.
			This will discard any changes
			you have made, but otherwise
			does no harm to the receiver.
	You cannot access DISH	•	Someone is using DISH Home or	• Exit from DISH Home or Customer Support on the other TV
	Home or Customer		Customer Support on the other	(nearby or remote).
	Support.		TV (nearby or remote). You can
			only access DISH Home and
			Customer Support on one TV
			(nearby or remote) at a time.
		•	You do not have the receiver	• Make sure the receiver is connected to an active phone line.
			connected to an active phone
			line.
Using Locks
	What Is		Possible Reason	What to Do
	Happening
	You set a lock (for	•	You may not have locked the	• You must lock the receiver to apply any lock that you have set.
	example, a lock on		receiver.
	programs by ratings), but
	the lock does not take
	effect.
	You forgot the password,	•	You may not have written down	• Call the Customer Service Center. You must provide account
	so that you are unable to		the password, to keep it in a safe	information to the Customer Service Representative. If you
	unlock the receiver.		place.	have set up a PIN, you will need to provide that, as well.

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