HP Book 800CT manual CD ROM Drive Troubleshooting, Bios, CD-ROM Troubleshooting Tips

Symptom	Call Center	Repair Center
Dock latch jammed, won’t	Try manual undocking to get the	Replace dock
permit computer to dock	system apart. See dock User’s
	Guide (pg 1-13 English or
	appropriate language’s page) for
	procedure. Send in dock for
	repair.
Clock won’t keep time	In Control Panel, click on Power.	Verify that Power Management
	Power Management must be set	is set to Advanced. Test clock
	to Advanced. Has the computer	accuracy with unit suspended.
	ever failed to resume and had a	If still not accurate, replace
	dead battery (causing the clock	logic and retest.
	to stop)? If so, replace the
	BIOS.
Computer runs slow	See: “Computer pauses and	Verify problem and replace
	won’t permit keyboard or mouse	CPU first, then logic board.
	input for a few seconds.”
	Make sure cache is enabled in
	SCU. If yes, then
	press [Fn][+]. One beep
	indicates slow mode, 2 beeps
	fast mode. If problem persists,
	send in for repair.
Hard drive errors	Can use Spin Rite 4 to
	thoroughly diagnose the
	problem.
RAM module does not fit	If the RAM module does not
into OmniBook connector	connect 1000% try another
	module. A few of the RAM
	modules received from the
	vendor are out of alignment.

CD ROM Drive Troubleshooting

The following table lists several troubleshooting tips specifically for the optional CD-ROM drive.

Table 16 - CD-ROM Troubleshooting Tips

Trouble	Possible Causes	Solutions
∙ The POWER switch is	∙ The power cable is not	∙ Plug in the power cable correctly.
ON, but nothing appears	plugged into the	∙ Install the batteries correctly or
on the CD-ROM display.	OmniBook connector or	replace with new ones.
	the DC IN jack.
	∙ The batteries are not
	installed correctly or are
	dead.

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