Part Troubleshooting | HP Book 800CT instruction

Part 2

Troubleshooting

∙Power-On Self-Test

∙OmniBook Diagnostics

∙Desktop Management Interface

∙System Configuration Utility

∙Troubleshooting Tips

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HP Book 800CT manual Part Troubleshooting

Contents

HP OmniBook 800CS/CT Page Table of Contents Hard Disk Drive Floppy Disk Drive CD-ROM Drive List of Figures OmniBook 800 External Features List of Tables Diagnostic Commands for Toggling Settings Resource Number/Address Comments IntroductionPage Part Product Overview Feature OmniBook 800 with MMX F1360 F1171 F1175 What’s New1MB RAM OmniBook 800 External Features Product Features Product at a Glance Exploded Diagram Number Part Number Replaceable Parts Identification Product Comparisons HP OmniBook With MMX Technology2MB 1MB ∙ RAM IDEDram ∙ PC ID Pcmcia Battery and accessories On battery Accessories Page Page Page Part Troubleshooting Power-On Self-Test Beep CodesPost Beep Codes Display Codes Post Display CodesMessage Possible Cause No Interrupts from Timer No Bootable Floppy Drive 0 InstalledDMA Controller Faulty Faulty DMA page Registers OmniBook Diagnostics Running the diagnostics programMain diagnostic screen Main Diagnostic Screen Running selected tests Alternative methods for running tests Special test hardware requirements Serial Loop Back Connector Loop Back Connectors SyCard Solder Bridges Pcmcia Type III extender card Command line options Diagnotic Command Line OptionsSwitch Description Commands for test selection User interface commandsDiagnostic Test Selection Commands Command Description Commands for toggling test settings Diagnostic Commands for Toggling SettingsMouse switch Key Action Diagnostic Hidden Commands Diagnostic Test Parameters Commands for setting test parameters Details on using the diagnostic tests CacheRAM, motherboard Upper PC Card RAM, plug Lower PC Card TimersReal time clock IRQ controller Serial port BatteryPrinter port Hard disk Keyboard Text mode mouse test TOP OUTBOT Left Mouse Test Screen text mode Graphic mode mouse sine test Mouse Test Screen graphics mode Graphic draw screen mouse test selected Text mouse and graphic sine mouse tests selected Display AudioDocked device Scsi Hard disk Dock Eeprom Dock keyboard Contents of the DMI Package Desktop Management Interface DMIDescription of DMI LAN CD-ROMMIF Installing the DMI Package from Windows Uninstalling the DMI Package from WindowsUsing the DMI Interface SCU Main Screen Setup and Configuration Boot Devices… System Menu SettingsSystem Menu Screen Date and Time… Enable Cache Passwords…Status Panel Enable Status Panel Settings… Password Configuration System Password MatrixPC ID Input/Output Menu Screen External Devices… Enabled IrDA IRAudio Port… Video Stretched Port Activity Power Menu ScreenIRQ3, IRQ4, IRQ5 IRQ7, IRQ9 Default Menu Settings Default Menu ScreenFactory Default Settings Exit Menu Screen OmniBook Troubleshooting Tips Troubleshooting TipsSymptom Call Center Repair Center OmniBook Components Computer won’t turn On/won’t boot Power/battery Lockup/computer freezes Miscellaneous Computer noisy but working Symptom Call Center Repair Center Bios CD ROM Drive TroubleshootingCD-ROM Troubleshooting Tips Trouble Possible Causes Solutions If an external PS/2 mouse or keyboard doesn’t work Resolving Docking Station Operating Problems If a network-enabled system locks up when rebooting Resolving OmniBook Docking ProblemsIf your docking password isn’t accepted If network connections don’t workPage Part Hardware Repair Battery Removal ProcedureRequired Equipment 16-MB Memory Modules Memory Removing the Memory Module Replacement Procedure Hard Drive Screws Hard Disk Drive Discharge Folding the Keyboard Open Hard Drive Removal Replacement Procedure Inserting the Hard Drive IBM and Toshiba Hard Drive Breather Holes respectively Hard Disk Drive Breather Holes Mouse Removing the Mouse Replacement Procedure Small Parts Battery Latch Keyboard Screws Keyboard Under the keyboard Securely into the zero insertion force connectors Bottom Case Screws and Rubber Feet Display Keyboard Support Plate Screws F1360 only F1171 F1175 Display Flex Cables Top Case and Display Removal Intel Inside Sticker Placement CPU Connector Heat Transfer Disk and Keyboard Support Insulator Heat Transfer DiskPage Electronic Serial Number Logic PCA BoardProgramming the Electronic Serial Number Overriding an Incorrect Electronic Serial Number Logic PCA Removal Grommet and Bushing Placement Paw Active Removal Paw Active Other Components and Accessories Page Page Appendices Mass Storage Specifications Appendix a Technical SpecificationsHard Disk Drive Floppy Disk Drive CD-ROM Drive Specifications Floppy Disk Drive SpecificationsCD-ROM Drive Inch Floppy Drive System Interrupts IRQs System ResourcesInterrupts for F1171 F1175 Interrupts for F1360 Memory Map DMA ChannelsDMA Channels for F1171 F1175, and F1360 Memory Map for F1171 F1175 O Address for F1171 F1175 AddressesFfff O Addresses for F1360 Appendix B Hewlett-Packard Password Removal Policy Page Appendix C Hewlett-Packard TFT Display Quality Statement OmniBook F1171 F1175 Bios Checksums Appendix D OmniBook Diagnostics Bios ChecksumsAltera Boot Total SUM OmniBook F1360 Bios Checksums Bios flash roms Appendix E OmniBook Diagnostics Error MessagesHewlett-Packard supplied test messages Fail C-F=XXXX#YYYY Disk Drives Scsi HD / internal HD / Floppy Scsi loopback test Watergate Software supplied test messages CPU test responsesCo-CPU test responses Memory test responses Cache test responsesVGA test responses Cmos RAM test responses Timer chip test responsesSound test responses Keyboard test responses IRQ test resonses COM test responsesDMA test responses HD test responses CD ROM test responses Appendix F Part Numbers F1171 F1360F1175 LI-ION Battery External BatteryCD-ROM Power Cable SVC Kybrd Topcase Setup Guide English OB LightweightSetup Guide E,G,F,S,I Setup Guide E,D,S,F,N Italian FrenchGerman SpanishPage HP Part Number F1360-90049