Symptom | Call Center | Repair Center |
| comparing it to another OB800? |
|
| Is customer a heavy user? |
|
Some or all keys not working | Remove the 2 keyboard screws | Check keyboard flex |
| and check keyboard flex cable | connection. If OK, try another |
| connections visually. If not | keyboard. If still bad, replace |
| aligned properly in the | logic board. |
| connector, send in for repair. |
|
| These connectors can be |
|
| damaged if the proper tool is not |
|
| used to disconnect the cables. |
|
Computer noisy but working |
|
|
HDD “clunking or scratchy” | Was the computer dropped? | Replace HD. Check computer |
| Back the drive up immediately! | case for evidence of customer |
|
| abuse. |
Buzzing or whining | Back the drive up immediately! | Replace logic board. |
| Is the sound present when HD |
|
| not spinning? Is there a |
|
| PCMCIA hard drive in the slot |
|
| that is making the noise? Does |
|
| pressing a key cause the sound |
|
| to change? If yes, then this is |
|
| probably power supply noise. |
|
| Only if it is very objectionable |
|
| should computer be sent in for |
|
| repair. |
|
Miscellaneous |
|
|
Computer does not resume | Try using reset button. Check | Replace CPU board (see |
after: | BIOS version and install latest | Service Note |
∙ Being suspended | (v1.02.00). Otherwise, send in |
|
∙ A reset | for repair. |
|
∙ An alarm from an |
|
|
application |
|
|
File corruption | Run a virus scan program. Boot | Try steps at left. If keyboard |
| to DOS and run CHKDSK to look | support plate of old design |
| for lost clusters, | (without notch), add I/O |
| chains. If present, run CHKDSK | insulator to plate above HD |
| /f to fix. Then run Scandisk | connector (see Service Note |
| surface scan to test for damaged | |
| HD platter. Use Recovery CD to | (v 1.02.00). Run a virus |
| recover Omnibook files | checker. |
| corrupted. If computer still has |
|
| problems, return for repair. |
|
Computer gets hot | It is normal for computer to get |
|
| hot, especially when charging. |
|
| DOS applications (games?) and |
|
| poorly written Windows |
|
| applications can contribute. Run |
|
| System Monitor and look at CPU |
|
| activity. Suspend applications |
|
| that drive CPU usage toward |
|
| 100%. PCMCIA modem cards |
|
| normally get very hot when in |
|
| use. |
|
Computer won’t time out | Does the cursor jitter? If so, | Does the cursor jitter? This will |
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