HP Book 800CT manual Symptom Call Center Repair Center

Symptom	Call Center	Repair Center
(i.e., doesn’t automatically	send in for repair. If not, check	prevent timeout. If so, replace
turn off after a preset	the timeout settings in Omnibook	paw active assembly.
interval)	Power Management in the
	Control Panel. Set hard drive
	timeout = computer timeout. A
	future BIOS will address this
	issue.
Computer pauses and won’t	This is probably normal W95
permit kybd or mouse input	behavior. The operating system
for a few seconds	processes events in the
	background and sometimes
	these interfere with the
	responsiveness of the
	application.
	If the hard disk has spun down to
	conserve power, it can take up to
	five seconds to spin back up.
	You can hear this happen. You
	can set the hard drive timeout
	equal to the computer timeout
	such that this does not happen
	often.
	COE users should use COE
	Disconnect and recognize that
	various COE activities (like virus
	scans) are happening in the
	background.
	Some file browsers (like the one
	in PowerPoint in the Insert
	Picture dialog box) will process
	and display a graphic image
	before they respond to keys.
	This can take twenty seconds.
	File browsers may wait for
	broken/non-existent network
	connections to time out.
PCMCIA cards recognized	If this occurs with PCMCIA HD,	If card is an ATA card, install
but not available for use.	flash card or LAN card, it may be	new driver, SSHP800.VXD
	the computer has run out of	(see Service Note 800-03).
	IRQ’s. Check in System
	Properties for available IRQ’s. If
	card is an ATA card, install new
	driver, SSHP800.VXD (see
	Service Note 800-03). Also try
	the card in another machine
	and/or run diagnostics on the
	card.
If HP COE customer,	See local IT dept for a PC COE
modems/PCMCIA cards not	Reliability Tracker patch which
recognized consistently	solves this problem.
Difficult to install RAM	Was RAM expansion just	Was RAM expansion just
expansion door	added? Does door work without	added? Does door work
	RAM expansion? If yes to both,	without RAM expansion? See
	send in RAM for replacement.	Service Note 800-11.

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