If you cannot eject the CD, CD-RW, or DVD drive tray

85

If you hear an unfamiliar scraping or grinding sound

85

If the CD-RW drive stops writing

86

If you have problems with a hard drive

86

PC Card Problems

86

Network Problems

87

Error Messages

87

General Program Problems

89

A program crashes

89

A program stops responding

89

A solid blue screen appears

89

Error messages appear

89

E-Mail Problems

90

Resolving Other Technical Problems

90

If Your Computer Gets Wet

90

If You Drop or Damage Your Computer

91

Drivers

92

What Is a Driver?

92

Identifying Drivers

92

Reinstalling Drivers

93

Manually Reinstalling Drivers for Windows XP

94

Resolving Software and Hardware Incompatibilities

95

Using Microsoft® Windows® XP System Restore

96

Creating a Restore Point

97

Restoring the Computer to an Earlier Operating State

98

Undoing the Last System Restore

99

6

Contents

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Dell 8200 owner manual Resolving Other Technical Problems, If You Drop or Damage Your Computer