Dell 8200 Reinstalling Drivers

Solving Problems 93

Reinstalling Drivers

NOTICE: The Dell Support website and your

Drivers and Utilities

CD provide

approved drivers for Dell™ computers. If you install drivers obtained from

other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver,

use Windows XP Device Driver Rollback to replace the driver with the

previously installed version.

To use Device Driver Rollback:

1Click the Start button and click Control Panel.

2In the Control Panel window, under Pick a Category, click

Performance and Maintenance.

3In the Performance and Maintenance window, click System.

4In the System Properties screen, click the Hardware tab.

5Click Device Manager.

6In the Device Manager window, right-click the device for which the

new driver was installed, and then click Properties.

7Click the Drivers tab.

8Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System

Restore (see page 96) to return your operating system to the operating state

it was in before you installed the new driver.

Using the Drivers and Utilities CD

If using Device Driver Rollback or System Restore (see page 96) does not

resolve the problem, then reinstall the driver from the Drivers and

Utilities CD:

1Save and close any open files, and exit any open programs.

2Insert the Drivers and Utilities CD.

In most cases, the CD starts running automatically. If it does not, start

Microsoft Windows Explorer, click your CD drive directory to display

the CD contents, and then double-click the autocd.exe file. The first

1H018bk3.book Page 93 Monday, October 14, 2002 2:26 PM

Contents

Main Hints, Notices, and Cautions Abbreviations and Acronyms ____________________ Contents 1Setting Up and Using Your Computer Page 2Solving Problems Page 3Adding and Replacing Parts 4Appendix Index General Power Battery Air Travel EMC Instructions Page When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal Ergonomic Computing Habits Page Page Setting Up and Using Your Computer A Tour of Your Computer Front View Page Page Page Left Side View Page Page Right Side View Page Back View computer. Page Page Bottom View Setting Up a Printer Printer Cable Connecting a Parallel Printer Connecting a USB Printer Transferring Information to a New Computer With Microsoft Windows XP Setting Up a Home and Office Network With Windows XP Connecting to the Internet Setting Up Your Internet Connection Copying CDs Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips How to Copy a CD Turning Off the Computer About the Module Bay Swapping Devices While the Computer Is Turned Off Page Swapping Devices While the Computer Is Running Using the Keyboard and Touch Pad Dell AccessDirect Buttons Page Numeric Keypad Keyboard Shortcuts System Functions Speaker Functions Display Functions Power Management Page Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick Cap Enabling the Infrared Sensor Connecting a Television to the Computer Page S-Video and Standard Audio Page Page Page Composite Video and Standard Audio Page Page Enabling the Display Settings for a Television Using S/PDIF Digital Audio Page Setting Up the Dolby Headphone Setting Up the Docking Device to Connect to a Network Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supply Devices Page Page Solving Problems Finding Solutions Solving Problems 71 Accessing Help H M T Power Problems Ensuring Sufficient Power for Your Computer Docking Power Considerations Start-Up Error Messages Video and Display Problems If the display is blank power If the display is difficult to read If only part of the display is readable Sound and Speaker Problems If you have a problem with integrated speakers If you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Scanner Problems Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems Tell Me How If you cannot save a file to a floppy disk drive If you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound If the CD-RW drive stops writing PC Card Problems If you have problems with a hard drive Network Problems Error Messages Page General Program Problems A program crashes Error messages appear A program stops responding A solid blue screen appears E-Mail Problems Resolving Other Technical Problems If Your Computer Gets Wet Cards, and put them in a safe place to dry. the computer, and then disconnect the AC adapter from the electrical outlet. their power sources and then from the computer. If You Drop or Damage Your Computer Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers Manually Reinstalling Drivers for Windows XP Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore Creating a Restore Point Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Microsoft Windows XP Before You Reinstall Reinstalling Windows XP Page Page Reinstalling Drivers and Software Page Replacing the Palm Rests Adding Memory Page Page Replacing the Hard Drive Page Returning a Hard Drive to Dell Page Specifications Page (continued) Page Page Page Page System Setup Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Changing the Boot Sequence Dell Technical Support Policy (U.S. Only) Definition of Dell-Installed Software and Peripherals Definition of Third-Party Software and Peripherals Returning Items for Warranty Repair or Credit Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Regulatory Notices Page NOM Information (Mexico Only) Page Page Limited Warranties and Return Policy Limited Warranty for the U.S. What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? Appendix 147 NOTE: What if I purchased a service contract? How will you fix my product? What do I do if I am not satisfied? May I transfer the limited warranty? "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Canada What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? Appendix 151 NOTE: What if I purchased an on-site service contract? How will you fix my product? What do I do if I am not satisfied? May I transfer the limited warranty? "Total Satisfaction" Return Policy Dell Software and Peripherals Third-Party Software and Peripherals Products Dell-Branded Peripheral Products Return Policy One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Exclusions Making a Claim Limitation and Statutory Rights Page Page Index B C D E M N P R S Page Page DELL INFORMATION DEVELOPMENT Postscript Imaging and Printing Specifications Dell Confidential (Completed by Information Development) ENGLISH Dell Confidential Revise file name, page count, and page number columns TRANSLATION INSTRUCTIONS: