Dell 8200 Modem and Internet Connection Problems

Solving Problems 79

Modem and Internet Connection

Problems

NOTICE: Connect the modem to an analog telephone wall jack only.

Connecting the modem to a digital telephone network damages the modem.

NOTICE: Modem and network connectors look similar. Do not plug a

telephone line into the network connector.

HINT: If you can connect

to your Internet service

provider (ISP), your

modem is functioning

properly. If you are sure

that your modem is

working properly and you

still experience problems,

contact your ISP.

VERIFY THAT WINDOWS® RECOGNIZES THE PRINTER

1Click the Start button.

2Click Control Panel.

3Click Printers and Other Hardware.

4Click View installed printers or fax printers. If the printer model is listed,

right-click the printer icon.

5Click Properties, and then click the Ports tab. Ensure that the Print to the

following port(s): setting is LPT1 (Printer Port).

REINSTALL THE PRINTER DRIVER —See "Reinstalling Drivers" on page 93.

CHECK THE TELEPHONE WALL JACK —Disconnect the telephone line

from the modem and connect it to a telephone. Listen for a dial tone. Ensure

that you have touchtone telephone service. Try connecting the modem to a

different telephone wall jack.

Slow connection speeds can be caused by telephone noise as well as by telephone

line or network conditions. Contact your telephone company or network

administrator for more information.

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —

If you have other telephone devices sharing the line, such as an answering

machine, fax machine, surge protector, or line splitter, then bypass them and use

the telephone line to connect the modem directly to the telephone wall jack.

CHECK THE CONNECTION —Verify that the telephone line is connected to

the modem.

1H018bk3.book Page 79 Monday, October 14, 2002 2:26 PM

Contents

Main Hints, Notices, and Cautions Abbreviations and Acronyms ____________________ Contents 1Setting Up and Using Your Computer Page 2Solving Problems Page 3Adding and Replacing Parts 4Appendix Index General Power Battery Air Travel EMC Instructions Page When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal Ergonomic Computing Habits Page Page Setting Up and Using Your Computer A Tour of Your Computer Front View Page Page Page Left Side View Page Page Right Side View Page Back View computer. Page Page Bottom View Setting Up a Printer Printer Cable Connecting a Parallel Printer Connecting a USB Printer Transferring Information to a New Computer With Microsoft Windows XP Setting Up a Home and Office Network With Windows XP Connecting to the Internet Setting Up Your Internet Connection Copying CDs Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips How to Copy a CD Turning Off the Computer About the Module Bay Swapping Devices While the Computer Is Turned Off Page Swapping Devices While the Computer Is Running Using the Keyboard and Touch Pad Dell AccessDirect Buttons Page Numeric Keypad Keyboard Shortcuts System Functions Speaker Functions Display Functions Power Management Page Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick Cap Enabling the Infrared Sensor Connecting a Television to the Computer Page S-Video and Standard Audio Page Page Page Composite Video and Standard Audio Page Page Enabling the Display Settings for a Television Using S/PDIF Digital Audio Page Setting Up the Dolby Headphone Setting Up the Docking Device to Connect to a Network Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supply Devices Page Page Solving Problems Finding Solutions Solving Problems 71 Accessing Help H M T Power Problems Ensuring Sufficient Power for Your Computer Docking Power Considerations Start-Up Error Messages Video and Display Problems If the display is blank power If the display is difficult to read If only part of the display is readable Sound and Speaker Problems If you have a problem with integrated speakers If you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Scanner Problems Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems Tell Me How If you cannot save a file to a floppy disk drive If you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound If the CD-RW drive stops writing PC Card Problems If you have problems with a hard drive Network Problems Error Messages Page General Program Problems A program crashes Error messages appear A program stops responding A solid blue screen appears E-Mail Problems Resolving Other Technical Problems If Your Computer Gets Wet Cards, and put them in a safe place to dry. the computer, and then disconnect the AC adapter from the electrical outlet. their power sources and then from the computer. If You Drop or Damage Your Computer Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers Manually Reinstalling Drivers for Windows XP Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore Creating a Restore Point Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Microsoft Windows XP Before You Reinstall Reinstalling Windows XP Page Page Reinstalling Drivers and Software Page Replacing the Palm Rests Adding Memory Page Page Replacing the Hard Drive Page Returning a Hard Drive to Dell Page Specifications Page (continued) Page Page Page Page System Setup Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Changing the Boot Sequence Dell Technical Support Policy (U.S. Only) Definition of Dell-Installed Software and Peripherals Definition of Third-Party Software and Peripherals Returning Items for Warranty Repair or Credit Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Regulatory Notices Page NOM Information (Mexico Only) Page Page Limited Warranties and Return Policy Limited Warranty for the U.S. What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? Appendix 147 NOTE: What if I purchased a service contract? How will you fix my product? What do I do if I am not satisfied? May I transfer the limited warranty? "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Canada What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? Appendix 151 NOTE: What if I purchased an on-site service contract? How will you fix my product? What do I do if I am not satisfied? May I transfer the limited warranty? "Total Satisfaction" Return Policy Dell Software and Peripherals Third-Party Software and Peripherals Products Dell-Branded Peripheral Products Return Policy One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Exclusions Making a Claim Limitation and Statutory Rights Page Page Index B C D E M N P R S Page Page DELL INFORMATION DEVELOPMENT Postscript Imaging and Printing Specifications Dell Confidential (Completed by Information Development) ENGLISH Dell Confidential Revise file name, page count, and page number columns TRANSLATION INSTRUCTIONS: