„ Error codes on transmission and reception | Toshiba 205L, 355, 455

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error codes on transmission and reception

	Error Code	Problem Description	Corrective Action

	0011	Paper jam	Clear the jammed printing paper.

	0012	Original jam	Clear the jammed original.

	0013	Door open	Firmly close the open door.

	0020	Power interruption	Check the power interruption report.

	0030	Reset	(The transmission was canceled by pressing the [FUNCTION CLEAR]
	0030		button.)
			button.)

	0033	Polling Error	Check polling options setup (Security Code, etc.), and check whether the
	0033		polling document exists.
			polling document exists.

	0042	Memory full	Make sure that there is sufficient memory before making the call again.

	0050	Line busy	Retry communications.

	0053	Security Mismatch in Relay or Mail Box	Confirm the remote party’s Security Code, system password and your
	0053	transmission	setup.
		transmission	setup.

	00B0-00B5	Signal Error or Line Condition Error	Retry communications. Frequent failures may indicate a phone line
	00C0-00C4		problem. If possible, move the unit to another line and try your
	00D0-00D2		communications again.

	00E8	HDD error	Retry communications. If the error still occurs, contact your service
	00E8		representative.
			representative.

	00F0	Software failure	Retry communications. If the error still occurs, contact your service
	00F0		representative.
			representative.

	00F1	Hardware noise	Retry communications. If the error still occurs, contact your service
	00F1		representative.
			representative.

	1C10	System access abnormality	Turn the power OFF and then back ON. Perform the job in error again. If
	1C10		the error still occurs, contact your service representative.


		Insufficient memory	When there are running jobs, perform the job in error again after the
	1C11		completion of the running jobs. If the error still occurs, turn the power
			OFF and then back ON, and perform the job again.

	1C12	Message reception error	Turn the power OFF and then back ON. Perform the job in error again.

	1C13	Message transmission error	Turn the power OFF and then back ON. Perform the job in error again.

		Invalid parameter	When a template is used, create the template again. If the error still
	1C14		occurs, turn the power OFF and then back ON, and perform the job
			again.

		Exceeding file capacity	Ask your administrator to change the “Fragment Page Size” setting for
	1C15		the Internet Fax setting, or reduce the number of pages and perform the
			job again.

	1C20	System management module access	Turn the power OFF and then back ON. Perform the job in error again. If
	1C20	abnormality	the recovery is still not completed, contact your service representative.
		abnormality

	1C21-1C22	Job control module access abnormality	Turn the power OFF and then back ON. Perform the job in error again. If
	1C21-1C22		the recovery is still not completed, contact your service representative.


		Disk access error	When there are running jobs, perform the job in error again after the
	1C30-1C33		completion of the running jobs. If the error still occurs, turn the power
			OFF and then back ON, and perform the job again.

	1C40	Image conversion abnormality	Turn the power OFF and then back ON. Perform the job in error again. If
	1C40		the error still occurs, contact your service representative.


		HDD full failure during processing	Reduce the number of pages of the job in error and perform the job
	1C60		again. Check whether the server or local disk has a sufficient space in
			disk capacity.

		Address Book reading failure	Turn the power OFF and then back ON. Perform the job in error again.
	1C61		Reset the data in the Address Book and perform the job again.
			If the error still occurs, contact your service representative.

	1C62	Memory acquiring failure	Turn the power OFF and then back ON. Perform the job in error again. If
	1C62		the error still occurs, contact your service representative.


	1C63	Terminal IP address unset	Ask your administrator to set the IP address of the equipment.

	1C64	Terminal mail address unset	Ask your administrator to set the E-mail address of the equipment.

	1C65	SMTP address unset	Ask your administrator to set the SMTP server address.

	1C66	Server time-out error	Check whether the SMTP server is operating properly.

112 Error Codes

Image 114

Toshiba 205L, 355, 455, 305, 255 manual „ Error codes on transmission and reception

Contents

Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning Checking the Equipment Status with TopAccess Contents Clearing a Paper Jam Cleaning the Charger Cleaning the Hole Punch Dust BinRemoval and Installation of the Exit Support Tray Clearing a Staple Jam Message Problem Description Corrective Action Messages Displayed on the Touch Panel Change Drawer to Correct Limits Scanned has exceeded the limit Clearing a Paper Jam „ Locating a paper jam Clear the paper jam „ Clearing a paper jam‰ Tips on removing the jammed paper After clearing the jam, close all the opened covers ‰ If paper jams occur frequently Under the tray Lower the original feeder tray Close the upper cover Clearing a Paper Jam Close the cover of the drawer feeding portion „ Paper jam in the drawer feeding portion„ Paper jam in the Large Capacity Feeder optional Open the Large Capacity paper feed cover „ Paper jam in the Paper Feed Pedestal optional „ Paper jam in the bypass trayRemove the jammed paper Close the paper feed cover „ Paper jam in the automatic duplexing unit „ Paper jam on the paper transport path Unit.Remove the jammed paper while lifting up the transferOpen the automatic duplexing unit Remove the jammed paper „ Paper jam in the fuser unit Do not touch the fuser unit or the metal portion around it Remove paper that sticks out from the exit tray side Clearing a Paper Jam „ Paper jam in the Bridge Kit optional Close the Bridge Kit coverRaise the lever and open the upper receiving tray Remove the jammed paper Open the Bridge Kit cover Open the Hole Punch Unit cover Holdingfinisher. the lever, open the upper receiving tray Remove the jammed paper When the Hole Punch Unit MJ-6101 is installed Lift up the Hole Punch Unit and remove the jammed paper Clearing a Paper Jam Clearing a Paper Jam Turn the left knob clockwise while pressing it Saddle stitch unit „ Paper jam in the Saddle Stitch Finisher MJ-1025 optional Separate the finisher from the equipment Close the front cover of the finisher Separate the finisher from the equipment Turn the green knob on the lower right side clockwise „ Paper jam in the Hanging Finisher MJ-1031 optional „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Remove the jammed paper ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX Turn off the main power switchDrawer button on the touch panel Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in a finisher ‰ Finisher MJ-1101Remove the jammed staples ‰ Saddle Stitch Finisher MJ-1024 Lower the guide while holding the knob. a Stapling area ‰ Saddle Stitch Finisher MJ-1025 On both sidesRaise the guide while holding the knob Clearing a Staple Jam ‰ Hanging Finisher MJ-1031 Clearing a Staple Jam „ Staple jam in the saddle stitch unit Fit the staple cartridges Clearing a Staple Jam Replacing a Toner Cartridge Open the front cover Hold down the green lever Recommended toner cartridges Pull out the toner cartridge Clean the charger Close the front cover „ Replacing a Near Empty toner cartridge Press JOB Status Press the Toner tab See Refilling With Staples „ Refilling finisher staples ‰ Finisher MJ-1101Fit a new staple case on the staple cartridge ‰ Saddle Stitch Finisher MJ-1024 Close the front cover of the finisher ‰ Saddle Stitch Finisher MJ-1025 Staple case Return the stapler unit to the finisher ‰ Hanging Finisher MJ-1031 Staple case „ Refilling saddle stitch unit staples Remove the empty staple cartridges Fit the new cartridges Close the front cover of the finisher Cleaning the Charger Open the front cover Clean the charger „ Hole Punch Unit MJ-6005 Cleaning the Hole Punch Dust Bin„ Hole Punch Unit MJ-6101 / MJ-6004 Pull the hole punch dust box out of the Hole Punch Unit Cleaning the Hole Punch Dust Bin Removal and Installation of the Exit Support Tray Troubleshooting for Copying Copying Problems Copying Problems Problem Description Cause Corrective Action Copying Problems Page Network Connection Problems Print Job ProblemsPrinter Driver Problems Client Problems Print Job Problems „ Clearing print job errors Problem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed „ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status Hardware Problems „ Startup page not printed„ Print jobs not output Troubleshooting for Scanning Scanning Problems Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective Action Filing Web Utility Problems Network Fax N/W-Fax Driver Problems Ldap Search and Authentication ProblemsPrinting Problems Network Related Locating the Equipment in the Network Locating the Equipment in the Network „ Cannot locate the equipment in the network „ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist below Ldap Search and Authentication Problems „ Ldap authentication takes a long time Printing Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment „ Macintosh environment „ UNIX/Linux environment ‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required ‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Error Messages 106 Error Codes 110 104 Hardware Status Icons on TopAccess Device Tab Printer Error Paper Empty Error Messages TopAccess Message Corrective Action Documents in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobs A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment 120 Regular Maintenance 122 When You Think Something Is Wrong With the Equipment „ General operations „ Originals and paper Guide Regular Maintenance Scanning area surface of the long rectangular glass Index Toner cartridge replacing User information DP-2090/2520/3000/3570/4570 OME080178B0 Multifunctional Digital Systems