„ Equipment does not respond to ping command | Toshiba 455, 355, 305

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Equipment does not respond to ping command

Problem Description

The equipment does not respond to a ping command.

Corrective Action

Check the network settings following the checklist below.

No.	Check...	Yes	No	Corrective Action

1	Confirm that the TCP/IP protocol suite is installed	Next Step	Ö	Refer to the networking section of your operating
	on the client computer.	Ø	Ö	system documentation.
	on the client computer.	Ø		system documentation.

2	Look at the NIC configuration page and confirm			Enter the correct TCP/IP settings.
	that the TCP/IP settings are correct. Is the IP	Next Step	Ö
	address entered and valid? Are the Gateway and	Ø	Ö
	address entered and valid? Are the Gateway and	Ø
	Subnet settings correct?

3	Reboot the equipment. Check the NIC	Next Step		The settings are not binding, contact your service
	Configuration page that is printed out. Are the	Next Step	Ö	representative.
	Configuration page that is printed out. Are the	Ø	Ö	representative.
	TCP/IP settings correct?	Ø
	TCP/IP settings correct?

4	Try to ping the equipment again. Did the	End	Next Step
	equipment respond to the ping?	End	Ø
	equipment respond to the ping?		Ø

5	Can you ping the equipment from any other			Contact your local network specialist for a valid IP
	computer within the same network? If not, the	Next Step	Ö	address for the equipment.
	equipment might have an IP address that is out of	Ø	Ö
	equipment might have an IP address that is out of	Ø
	range or invalid.

6	Can you ping to another computer within the	Next Step	Ö	Check the computer’s protocol settings to make
	same network?	Ø	Ö	sure the gateway and subnet settings are correct.
	same network?	Ø		sure the gateway and subnet settings are correct.

7	If you have customized the device name, you can			The NIC is faulty or improperly installed. Contact
	check if the NIC is functional by restoring the			your service representative.
	default settings. When the equipment	Next Step	Ö
	automatically reboots and an NIC Configuration	Ø	Ö
	automatically reboots and an NIC Configuration	Ø
	page is printed, does the device name include the
	NIC’s unit serial number?

8	Check link activities on the port being used by the			Contact your service representative.
	equipment and also the integrity of the network
	cable, hub, or switch that is connecting the	End	Ö
	equipment to the network. Replace any network	End	Ö
	equipment to the network. Replace any network
	components that you suspect are faulty. Can you
	ping the equipment now?

94 Locating the Equipment in the Network

Image 96

Toshiba 455, 355 „ Equipment does not respond to ping command, Check the network settings following the checklist below

Contents

Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Checking the Equipment Status with TopAccess Contents Cleaning the Charger Cleaning the Hole Punch Dust Bin Removal and Installation of the Exit Support TrayClearing a Paper Jam Clearing a Staple Jam Message Problem Description Corrective Action Messages Displayed on the Touch Panel Change Drawer to Correct Limits Scanned has exceeded the limit Clearing a Paper Jam „ Locating a paper jam „ Clearing a paper jam ‰ Tips on removing the jammed paperClear the paper jam After clearing the jam, close all the opened covers ‰ If paper jams occur frequently Under the tray Lower the original feeder tray Close the upper cover Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the Large Capacity Feeder optionalClose the cover of the drawer feeding portion Open the Large Capacity paper feed cover „ Paper jam in the Paper Feed Pedestal optional „ Paper jam in the bypass trayRemove the jammed paper Close the paper feed cover „ Paper jam in the automatic duplexing unit „ Paper jam on the paper transport path Unit.Remove the jammed paper while lifting up the transferOpen the automatic duplexing unit Remove the jammed paper „ Paper jam in the fuser unit Do not touch the fuser unit or the metal portion around it Remove paper that sticks out from the exit tray side Clearing a Paper Jam „ Paper jam in the Bridge Kit optional Close the Bridge Kit coverRaise the lever and open the upper receiving tray Remove the jammed paper Open the Bridge Kit cover Open the Hole Punch Unit cover Holdingfinisher. the lever, open the upper receiving tray Remove the jammed paper When the Hole Punch Unit MJ-6101 is installed Lift up the Hole Punch Unit and remove the jammed paper Clearing a Paper Jam Clearing a Paper Jam Turn the left knob clockwise while pressing it Saddle stitch unit „ Paper jam in the Saddle Stitch Finisher MJ-1025 optional Separate the finisher from the equipment Close the front cover of the finisher Separate the finisher from the equipment Turn the green knob on the lower right side clockwise „ Paper jam in the Hanging Finisher MJ-1031 optional „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Remove the jammed paper ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX Turn off the main power switchDrawer button on the touch panel Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in a finisher ‰ Finisher MJ-1101Remove the jammed staples ‰ Saddle Stitch Finisher MJ-1024 Lower the guide while holding the knob. a Stapling area ‰ Saddle Stitch Finisher MJ-1025 On both sidesRaise the guide while holding the knob Clearing a Staple Jam ‰ Hanging Finisher MJ-1031 Clearing a Staple Jam „ Staple jam in the saddle stitch unit Fit the staple cartridges Clearing a Staple Jam Replacing a Toner Cartridge Open the front cover Hold down the green lever Recommended toner cartridges Pull out the toner cartridge Clean the charger Close the front cover „ Replacing a Near Empty toner cartridge Press JOB Status Press the Toner tab See Refilling With Staples „ Refilling finisher staples ‰ Finisher MJ-1101Fit a new staple case on the staple cartridge ‰ Saddle Stitch Finisher MJ-1024 Close the front cover of the finisher ‰ Saddle Stitch Finisher MJ-1025 Staple case Return the stapler unit to the finisher ‰ Hanging Finisher MJ-1031 Staple case „ Refilling saddle stitch unit staples Remove the empty staple cartridges Fit the new cartridges Close the front cover of the finisher Cleaning the Charger Open the front cover Clean the charger Cleaning the Hole Punch Dust Bin „ Hole Punch Unit MJ-6101 / MJ-6004„ Hole Punch Unit MJ-6005 Pull the hole punch dust box out of the Hole Punch Unit Cleaning the Hole Punch Dust Bin Removal and Installation of the Exit Support Tray Troubleshooting for Copying Copying Problems Copying Problems Problem Description Cause Corrective Action Copying Problems Page Print Job Problems Printer Driver ProblemsNetwork Connection Problems Client Problems Print Job Problems „ Clearing print job errors Problem Description Printer Driver Problems „ Cannot print port setting problems„ Cannot print Snmp Community Name problems „ Command line options not processed „ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status Hardware Problems „ Startup page not printed„ Print jobs not output Troubleshooting for Scanning Scanning Problems Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective Action Filing Web Utility Problems Ldap Search and Authentication Problems Printing Problems Network RelatedNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network Locating the Equipment in the Network „ Cannot locate the equipment in the network „ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist below Ldap Search and Authentication Problems „ Ldap authentication takes a long time Printing Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment „ Macintosh environment „ UNIX/Linux environment Network Fax N/W-Fax Driver Problems „ N/W-Fax Driver Installation Error Messages‰ Setup needs to copy Windows NT files ‰ Client software CD now required ‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Error Messages 106 Error Codes 110 104 Hardware Status Icons on TopAccess Device Tab Printer Error Paper Empty Error Messages TopAccess Message Corrective Action Documents in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobs A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment 120 Regular Maintenance 122 When You Think Something Is Wrong With the Equipment „ General operations „ Originals and paper Guide Regular Maintenance Scanning area surface of the long rectangular glass Index Toner cartridge replacing User information DP-2090/2520/3000/3570/4570 OME080178B0 Multifunctional Digital Systems